Here are some quick notes for today’s chat on Changing Roles in Documentation Departments. Curation There’s more content to manage. Not just in-house docs. Will perhaps be scanning and collecting online content. Find the information that people need to do their jobs and use your product. Content strategist Monitoring and Managing UGC Is someone assigned to monitor social […]
Archives for 2010
Social Media: User Input & Communication Styles
Note: This was originally published in 2010. Information is still relevant today. I wrote this after attending a webinar. (In 2010) I attended a webinar hosted by @MarketingProfs that discussed social media at Cisco. The presenter was @LaSandraBrill. What follows are some thoughts I had following the webinar. Some of the points discussed in the […]
On Being Named a Most Influential Blogger
While out traipsing around the Northeastern corner of Washington state last week and through yesterday, in and out of cell coverage, I was pleasantly surprised to find that I was included in a list of Most Influential Technical Communication Bloggers that was compiled by MindTouch. I’m back home today, so can now write about it […]
