I ran a series of posts about the effect that real-time is having on documentation. Real-time is, of course, changing everything, and impacts documentation as well. As part of research, I tested some procedures in Twitter to see what would happen. The emphasis was on dealing with a “crisis” situation – one in which immediate action was required. These posts discuss real-time, the tests, and follow-up analysis. I’ve listed them here in order of appearance in the series.
Real-time: It’s Soooooo Last Second
My First Procedure Written in Twitter
Lessons Learned: Writing Procedures in Twitter
5 Reasons to Write Procedures in Twitter
Note: the last topic was included as a Holy Kaw item on Alltop.