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September 30, 2010
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12:45 am
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2moroDocs:
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@mojoneill Will put it on the list on FB. Hope u can make it to 2moro's #tcchat. Appreciated ur participation last week! Should b a good one |
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12:48 am
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mojoneill:
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@2moroDocs Holy smokes! It IS that time already! Last week's chat was awesome. I'll be there tomorrow (can only stay for lunch) :P #tcchat |
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12:54 am
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2moroDocs:
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@mojoneill I know what you mean. How could a week have gone by already. Glad you'll b able to be there for #tcchat S1. |
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2:23 am
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bbenishek:
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Thanks! RT @2moroDocs: Two sessions so we can involve writers around the world. S1: 9am PST/Noon ET. S2: 7pm PT, 10pm ET #tcchat |
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2:55 am
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CelsiusMI:
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@2moroDocs & @TC_Chat thanks for the #GenYchat #tcchat mention! I'm curious... what is tomorrow's topic on #tcchat & how's it going?! :-D |
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3:00 am
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2moroDocs:
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@CelsiusMI Thx for asking! #tcchat topic: How Do We Optimize TechComm Around Generational Preferences? #genychat |
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3:00 am
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TC_Chat:
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@CelsiusMI Thx for asking! #tcchat topic: How Do We Optimize TechComm Around Generational Preferences? #genychat |
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3:05 am
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CelsiusMI:
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Sounds like #techchat would <3 it! rt @2moroDocs Thx for asking! #tcchat topic: How Do We Optimize TechComm Around Generational Preferences? |
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3:15 am
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2moroDocs:
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@CelsiusMI I'm so grateful 4 all participants in our first sessions of #tcchat. Made it a success! Here r transcripts: http://bit.ly/d6vCl6 |
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3:15 am
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TC_Chat:
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@CelsiusMI I'm so grateful 4 all participants in our first sessions of #tcchat. Made it a success! Here r transcripts: http://bit.ly/d6vCl6 |
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3:20 am
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2moroDocs:
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@CelsiusMI Will send some. In meantime, here's #tcchat info at a glance on my FB page: http://bit.ly/daOofP Many places to set up/add info. |
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10:53 am
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KnowledgeBishop:
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RT @CelsiusMI: Sounds like #techchat would <3 it! rt @2moroDocs Thx for asking! #tcchat topic: How Do We Optimize TechComm Around Generational Preferences? |
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11:42 am
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CelsiusMI:
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@KnowledgeBishop Thanks for the #tcchat / #techchat RT - Nice of you to spread the word ;) cc: @2moroDocs |
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11:46 am
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CelsiusMI:
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RT @TC_Chat: I'm so grateful 4 all participants in 1st session of #tcchat. Success! Here r transcripts: http://bit.ly/9qU5D9 |
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12:01 pm
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KnowledgeBishop:
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Relentless: A New Blog Post http://bit.ly/9vZjk7 Live from #lavacon on a day of #techcomm and #tcchat |
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12:28 pm
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2moroDocs:
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Post: Today's #tcchat info & ques. Review b4 chat if u can! http://bit.ly/c1hqwl See you at 9am PT/Noon ET and 7pm PT/10pm ET. |
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12:28 pm
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TC_Chat:
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Post: Today's #tcchat info & ques. Review b4 chat if u can! http://bit.ly/c1hqwl See you at 9am PT/Noon ET and 7pm PT/10pm ET. |
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12:29 pm
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2moroDocs:
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RT @KnowledgeBishop: Relentless: A New Blog Post http://bit.ly/9vZjk7 Live from #lavacon on a day of #techcomm and #tcchat |
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12:30 pm
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juliov27612:
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RT @2moroDocs: RT @KnowledgeBishop: Relentless: A New Blog Post http://bit.ly/9vZjk7 Live from #lavacon on a day of #techcomm and #tcchat |
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1:04 pm
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LavaCon:
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RT @KnowledgeBishop: Relentless: A New Blog Post http://bit.ly/9vZjk7 Live from #lavacon on a day of #techcomm and #tcchat |
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1:13 pm
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JackMolisani:
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RT @KnowledgeBishop: Relentless: A New Blog Post http://bit.ly/9vZjk7 Live from #lavacon on a day of #techcomm and #tcchat |
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2:24 pm
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WriterChanelle:
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Work for 1.5 hours then #tcchat! Here's the info http://bit.ly/9hcnND #genychat |
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2:58 pm
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2moroDocs:
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1 hour to S1 of #tcchat. Join in! Topic: How Do We Optimize TechComm Around Generational Preferences? ! http://bit.ly/c1hqwl #techcomm #stc |
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3:00 pm
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2moroDocs:
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Our special guest for today's #tcchat: @WriterChanelle, founder of #genychat. All #genychat folks, we welcome your input! #techcomm #stc |
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3:01 pm
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mshahab:
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@2moroDocs what is #tcchat? |
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3:03 pm
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2moroDocs:
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@MShahab #tcchat is discussion for tech communication. We write online help & docs. |
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3:06 pm
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2moroDocs:
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@MShabab #tcchat info here: http://bit.ly/daOofP Links to other info 4 it there as well. |
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3:23 pm
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brandleadership:
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RT @KnowledgeBishop: Relentless: A New Blog Post http://bit.ly/9vZjk7 Live from #lavacon on a day of #techcomm and #tcchat |
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3:30 pm
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ChatSchedule:
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30 minutes until #tcchat starts - RT if you'll be here |
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3:31 pm
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2moroDocs:
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RT @ChatSchedule: 30 minutes until #tcchat starts - RT if you'll be here |
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3:31 pm
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TC_Chat:
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RT @ChatSchedule: 30 minutes until #tcchat starts - RT if you'll be here |
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3:31 pm
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dainadunlop:
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Hoping to RT @ChatSchedule: 30 minutes until #tcchat starts - RT if you'll be here |
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3:31 pm
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mojoneill:
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RT @ChatSchedule: 30 minutes until #tcchat starts - RT if you'll be here |
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3:36 pm
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RussoNoon:
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@2moroDocs What's #tcchat about? Is it very tech-y? |
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3:42 pm
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2moroDocs:
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@RussoNoon It's about tech communication: writing online help & docs. Not overly techy. We make info less techy, more clear, concise #tcchat |
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3:43 pm
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2moroDocs:
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@mojoneill @dainadunlop Thx! Looking forward to your input! #tcchat |
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3:46 pm
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WriterChanelle:
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15 minutes until I'm hopping into #tcchat http://bit.ly/9hcnND GenY input needed on how we obtain info #genychat |
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3:49 pm
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2moroDocs:
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@gryphmount Thx! Glad you're able to sit in on #tcchat 2day |
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3:49 pm
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writingassist:
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Tech Comm Twitter Chat #TCchat Launches http://ow.ly/2MnHu #techcomm #technicalwriters |
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3:50 pm
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ChatSchedule:
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10 minutes until #tcchat starts - RT if you'll be here |
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3:50 pm
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2moroDocs:
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@WriterChanelle Yes, writing for diff audiences very impt. We'd love to what GenY is looking for. #tcchat |
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3:51 pm
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2moroDocs:
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RT @ChatSchedule: 10 minutes until #tcchat starts - RT if you'll be here |
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3:51 pm
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TC_Chat:
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RT @ChatSchedule: 10 minutes until #tcchat starts - RT if you'll be here |
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3:58 pm
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2moroDocs:
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Moments away from start of #tcchat ... |
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3:58 pm
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TC_Chat:
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Moments away from start of #tcchat ... |
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4:00 pm
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LSTeams:
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Good advice! RT @KnowledgeBishop: Relentless: A New Blog Post http://bit.ly/9vZjk7 Live from #lavacon on a day of #techcomm and #tcchat |
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4:01 pm
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2moroDocs:
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Hi! Welcome to 2nd #tcchat: Addressing Generational Diffs for Docs. |
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4:01 pm
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TC_Chat:
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Hi! Welcome to 2nd #tcchat: Addressing Generational Diffs for Docs. |
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4:01 pm
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2moroDocs:
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Pls welcome our guest: @WriterChanelle, founder of #genychat. We?re looking 4 input from GenY to determine how to address that aud #tcchat |
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4:02 pm
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2moroDocs:
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Thanks for taking time 2 be here today @WriterChanelle #tcchat |
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4:02 pm
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WriterChanelle:
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@2moroDocs Thank you for the invite and introduction! #genychat #tcchat |
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4:02 pm
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2moroDocs:
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Before we begin, reminder: use #tcchat tag, not #techcomm on all tweets. Also, no proprietary info. Next, Q1. |
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4:03 pm
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davkow:
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@2morodocs 2nd #tcchat 9/30 ("Doc and Generational Prefs": http://bit.ly/c1hqwl). I'm following in real-time. |
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4:03 pm
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2moroDocs:
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Q1: GenY: where would u look 4 online help & information? A website, Facebook, Twitter? All? #tcchat |
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4:04 pm
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PattyBlount2:
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Hi, all - can only stay for 1/2
#tcchat |
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4:04 pm
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WriterChanelle:
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RT @2moroDocs: Q1: GenY: where would u look 4 online help & information? A website, Facebook, Twitter? All? #tcchat |
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4:04 pm
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2moroDocs:
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@PattyBlount2 Great! Thx, Patty #tcchat |
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4:05 pm
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mojoneill:
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Q1B: Do you look for product help?
#tcchat |
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4:05 pm
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2moroDocs:
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I think now that techcomm generally starts w/online. Just branching out to T & some FB #tcchat |
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4:05 pm
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WriterChanelle:
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@2moroDocs Whenever I need information, I research first on websites. If I can't find what I need, I search Twitter. Rarely use FB #tcchat |
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4:06 pm
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mojoneill:
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Do you start with google or copany website?
#tcchat |
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4:06 pm
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PattyBlount2:
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A1: Depends on context. Car=glove box guide. Software - Help. new cell phone, I'll probably look to other users. #tcchat |
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4:06 pm
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gryphmount:
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@2moroDocs Please define Gen Y for context. (Dif. definitions out there.) #tcchat |
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4:07 pm
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WriterChanelle:
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Still check websites first. So many articles with how to advice out there RT @mojoneill: Q1B: Do you look for product help? #tcchat |
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4:08 pm
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WriterChanelle:
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Google. Sometimes company websites aren't as clear as another user RT @mojoneill: Do you start with google or copany website? #tcchat |
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4:09 pm
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2moroDocs:
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@gryphmount Also known as millennials. Birthdays from mid 70s - early 2000s #tcchat |
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4:09 pm
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dainadunlop:
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I always start with Google, much faster than searching a company's site #tcchat |
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4:09 pm
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PattyBlount2:
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A1: I tend to start w/Google, too.
#tcchat |
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4:10 pm
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gryphmount:
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A1: I start with product help sometimes, also Google. If answer is on company site, fine. If elsewhere, fine. #tcchat |
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4:10 pm
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mojoneill:
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I think this raises an important point: If users start with Google, pay attendtion to SEO for docs/help. #tcchat |
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4:11 pm
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2moroDocs:
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Q1: how often do u find info via Google instead of co website? #tcchat |
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4:11 pm
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PattyBlount2:
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A1: Captivate answer to problem not in their help but did find it few hrs. later via Google search. #tcchat |
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4:12 pm
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WriterChanelle:
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@mojoneill I would hope someone writing docs shared online is utilizing SEO...unless they don't want it to be seen #tcchat |
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4:12 pm
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techcommnews:
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@2moroDocs A1 I most often use Google when searching for information. #tcchat |
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4:13 pm
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2moroDocs:
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Q1 @mojoneill Yes. Also review blog post info re use of wording for titles, best time to post, etc. #tcchat |
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4:13 pm
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PattyBlount2:
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Co website tends to be tied to prod. release. Google searches find crowd-sourced info for immed. help. #tcchat |
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4:13 pm
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WriterChanelle:
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Probably 90% of the time RT @2moroDocs: Q1: how often do u find info via Google instead of co website? #tcchat |
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4:13 pm
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dainadunlop:
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A1: I almost always find want I'm looking for via Google, it helps me get through a company's info faster as well #tcchat |
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4:13 pm
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gryphmount:
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A1: I give software product help about two minutes to give an answer. If I can't find it in that time, I go to Google. #tcchat |
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4:13 pm
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mojoneill:
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@WriterChanelle I would too. Sometimes it's just off the radar though. Or culture is, "we hide these from competition, etc..." #tcchat |
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4:13 pm
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PattyBlount2:
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Yes! RT @mojoneill: I think this raises an important point: If users start with Google, pay attention to SEO for docs/help. #tcchat #tcchat |
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4:14 pm
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2moroDocs:
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A1: sometimes deal w/proprietary info, too #tcchat Other issue: doc maintenance |
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4:15 pm
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PattyBlount2:
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@WriterChanelle SEO drops if behind firewall (access to doc requires customer log in?) #tcchat |
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4:15 pm
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2moroDocs:
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@gryphmount A1: & if multiple places, like help, knowledgebase, etc. Where 2 start? #tcchat |
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4:15 pm
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techcommnews:
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RT @PattyBlount2: Co website tends to be tied to prod. release. Google searches find crowd-sourced info for immed. help. #tcchat |
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4:16 pm
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2moroDocs:
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Q2: GenY: do u anticipate using touchscreens, mobile, portable devices like iPad more? #tcchat |
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4:16 pm
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mojoneill:
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I think it's easier and better to let users find it through Google (since that's where they look) than try to retrain them. #tcchat |
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4:17 pm
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gryphmount:
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@2moroDocs Wherever Help > Contents & Index (or similar) takes me. Help, KB, whatever. #tcchat |
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4:17 pm
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PattyBlount2:
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Q2: We are thinking (not nec. 'doing' yet) in that direction. Info portability #tcchat |
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4:17 pm
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2moroDocs:
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@mojoneill Good point #tcchat |
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4:18 pm
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mojoneill:
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Interesting question though. Should F1/menu go to google search? Does gen y use help built into apps? #tcchat |
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4:18 pm
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2moroDocs:
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Wow RT @WriterChanelle: Probably 90% of the time RT @2moroDocs: Q1: how often do u find info via Google instead of co website? #tcchat |
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4:18 pm
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gryphmount:
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Q1: But I've wondered if I check help because I'm a tech writer myself, so it's in my consciousness. #tcchat |
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4:19 pm
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2moroDocs:
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@gryphmount Whatever is quickest, I suppose #tcchat |
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4:19 pm
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mojoneill:
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@WriterChanelle do you ever use an index? table of contents? or are you just all about search? #tcchat |
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4:21 pm
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gryphmount:
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A2: I don't have a mobile yet. Don't think touchscreens are good for precision apps, like graphics programs, so I use a laptop. #tcchat |
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4:21 pm
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2moroDocs:
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Q1: people search differently, too. My son types in an entire question. I usually put in a few words #tcchat |
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4:22 pm
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2moroDocs:
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@gryphmount A2: Graphics def a consideration 4 touchscreens. Am concerned tutorials won't work: mouse-based #tcchat |
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4:22 pm
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PattyBlount2:
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A1: I like Help that asks "Search site" or "Search Google" #tcchat |
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4:23 pm
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WriterChanelle:
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@mojoneill Sure I use an index and table of contents if I'm looking something up in a book or software #tcchat |
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4:23 pm
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2moroDocs:
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Q3: are u considering using more video in case mouse-based tutorials, etc don't work on touchscreens? #tcchat |
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4:24 pm
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PattyBlount2:
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Off to next mtg. Thanks, all! Hope to see u tonight on s2. #tcchat |
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4:24 pm
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dainadunlop:
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From what I've seen, GenY is all about search, they want things "right now" #tcchat |
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4:24 pm
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WriterChanelle:
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@mojoneill If I'm having trouble with a function in Fireworks, for example, I check their help and index first. #tcchat |
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4:25 pm
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WriterChanelle:
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@mojoneill More often than not, though, someone has made a more comprehensive video that answers my question on youtube #tcchat |
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4:25 pm
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2moroDocs:
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Q4: @WriterChanelle Do u think GenY more apt to use mobile, iPad, etc more in coming years #tcchat |
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4:26 pm
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WriterChanelle:
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Doesn't everyone? RT @dainadunlop: From what I've seen, GenY is all about search, they want things "right now" #tcchat |
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4:26 pm
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mojoneill:
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RT @WriterChanelle: @mojoneill More often than not, though, someone has made a more comprehensive video that answers my question on youtube #tcchat |
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4:26 pm
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2moroDocs:
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Real-time! RT @dainadunlop: From what I've seen, GenY is all about search, they want things "right now" #tcchat |
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4:26 pm
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KnowledgeBishop:
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#LavaCon prez. by @arockley shows content optimization by life stage: relevant to today's #TCchat and tomorrow's @cloudspark prez. |
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4:28 pm
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2moroDocs:
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@mojoneill @WriterChanelle Q1: when searching in Google, would u then also search in YouTube 1st? #tcchat |
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4:28 pm
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mojoneill:
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@WriterChanelle I am. But it's dangerous to assume personal preference == "everyone". #tcchat |
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4:28 pm
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WriterChanelle:
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@2moroDocs Isn't the concept of wanting answers right now what drove Google Instant? #tcchat |
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4:29 pm
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mojoneill:
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@WriterChanelle should say, it's dangerous in this profession to assume that personal preference = everyone's preference or common p #tcchat |
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4:29 pm
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dainadunlop:
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I'm not so sure there is a difference in preference between generations. Everyone wants easy to find help in real-time #tcchat |
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4:29 pm
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2moroDocs:
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Good convo right now re how GenY finds info. Looking like Google search b4 co docs. Join in! #techcomm #tcchat |
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4:29 pm
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2moroDocs:
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@KnowledgeBishop Great! Will we b able to ck transcripts? #tcchat |
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4:29 pm
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gryphmount:
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I don't want to sit thru a 5-min video if I can find answer in 1?2 min by textual searching. Therefore I watch video if only option. #tcchat |
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4:29 pm
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KnowledgeBishop:
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Demographics matter: Your life stage directly impacts your content needs. h/t @arockley cc @cloudspark #lavacon #TCchat |
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4:30 pm
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2moroDocs:
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@WriterChanelle Not sure, but makes sense 2 me. It is nice 2 see real-time tweets in Google, tho. One-stop shopping #tcchat |
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4:31 pm
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mojoneill:
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@WriterChanelle I'm pretty sure @mattcutts has an interesting blog/video on how instant is already changing how people search link? #tcchat |
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4:31 pm
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WriterChanelle:
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@2moroDocs Usually I can find an explicit, detailed article. Sometimes, the jargon is too much and I look to video. #tcchat |
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4:32 pm
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2moroDocs:
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@gryphmount @WriterChanelle Perhaps a demographics consideration? Would GenY be more inclined to ck video 1st? #tcchat |
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4:32 pm
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cherimullins:
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RT @gryphmount: I don't want to sit thru a 5-min video if I can find answer in 1?2 min by textual searching. Therefore I watch video if only option. #tcchat |
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4:32 pm
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JohnHedtke:
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RT @gryphmount: Don't wanna sit thru 5-min video if I can find answer in 1?2 min by textual searching; I watch video if only option. #tcchat |
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4:33 pm
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2moroDocs:
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@mojoneill @WriterChanelle Good 2 know. Can u find a link later? #tcchat |
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4:33 pm
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ashareem:
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RT @JohnHedtke: RT @gryphmount: Don't wanna sit thru 5-min video if I can find answer in 1?2 min by textual searching; I watch video if only option. #tcchat |
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4:33 pm
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WriterChanelle:
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@mojoneill Link http://bit.ly/bE2ogv #tcchat |
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4:33 pm
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2moroDocs:
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Q5: GenY: how impt is collaboration to you? Do u see yourself contributing to online docs? #tcchat |
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4:34 pm
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WriterChanelle:
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@2moroDocs The only time I check youtube first is when I'm searching for a music video. Docs? Google. #tcchat |
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4:35 pm
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mojoneill:
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@WriterChanelle yep. that's the link I was thinking of. thanks! #tcchat |
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4:35 pm
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2moroDocs:
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Q5: 1 thing we must address is how to manage user-generated content. Helpful 2 know if GenY would provide info #tcchat |
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4:36 pm
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gryphmount:
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@2moroDocs @WriterChanelle I am Gen Y, and for me, video is last for answering quick Qs. May watch if I need demo. #tcchat |
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4:36 pm
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mojoneill:
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What I'm finding fascinating is the prospect that one size doesn't fit all. Need to budget video, text, illustrations,+seo+socmedia #tcchat |
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4:37 pm
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2moroDocs:
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Thx! Link re Google Instant RT @WriterChanelle: @mojoneill Link http://bit.ly/bE2ogv #tcchat |
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4:37 pm
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mojoneill:
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I think user assistance is becoming less about "producing a deliverable" and more about creating a user assistance campaign. #tcchat |
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4:38 pm
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chris_benz:
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RT @JohnHedtke @gryphmount: Don't wanna sit thru 5-min video if I can find answer in 1?2 min by textual searching. #tcchat (Amen, brother!) |
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4:38 pm
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2moroDocs:
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@gryphmount Good 2 know. Thx! I'm Generation Jones (if that's still used) #tcchat |
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4:39 pm
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WriterChanelle:
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@2moroDocs There are also privacy and rights issues with user generated content #tcchat |
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4:39 pm
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2moroDocs:
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@mojoneill Boy, I'll say. Techcomm more complex by the day. #tcchat |
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4:40 pm
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WriterChanelle:
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@mojoneill No problem. I like to find answers quickly. Lol. #tcchat |
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4:40 pm
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gryphmount:
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@mojoneill Agree. If audience spans generations, produce multiple channels of UA to accommodate dif. preferences. #tcchat |
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4:40 pm
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WriterChanelle:
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@2moroDocs Generation Jones? Lol. As in keeping up with the Jones'? #tcchat |
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4:41 pm
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2moroDocs:
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@WriterChanelle Yes. Proprietary, too. What if user publishes video of prop info? #tcchat |
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4:41 pm
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WriterChanelle:
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@mojoneill What are examples of user assistance campaigns? #tcchat |
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4:41 pm
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techcommnews:
|
There's a way to implement DITA, so you can access the topic you want:
http://bit.ly/dnCxIG #tcchat #techcomm |
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4:42 pm
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mojoneill:
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@WriterChanelle and you didn't use a pdf, index, online help, book, or wiki to do so. Where'd you go? Google-> blog. #tcchat |
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4:43 pm
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2moroDocs:
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@WriterChanelle Yep. Wish there was a diff name! #tcchat Tail end of Boomers. http://bit.ly/a4yAkE #tcchat |
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4:44 pm
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mojoneill:
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Sign up for a eval of Atlassian's Confluence (no relation except I'm a customer). You'll see a campaign in action... #tcchat |
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4:44 pm
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gvalentino:
|
RT @gryphmount: I don't want to sit thru a 5-min video if I can find answer in 1?2 min by textual searching. Therefore I watch video if only option. #tcchat |
|
4:44 pm
|
WriterChanelle:
|
@mojoneill Exactly. "Matt Cutts Google instant" > Search > answer #tcchat |
|
4:45 pm
|
WriterChanelle:
|
@2moroDocs I've seen Traditionalists being used #tcchat #tcchat |
|
4:45 pm
|
mojoneill:
|
autoresponder emails directing new users to answers to common questions...before they ask...links to all sorts of socmed, vids, docs #tcchat |
|
4:46 pm
|
WriterChanelle:
|
@mojoneill All of those other things take time. I don't have time. Lol. I need an answer because someone needs it now. #tcchat |
|
4:46 pm
|
docboxwriter:
|
RT @techcommnews: There's a way to implement DITA, so you can access the topic you want:
http://bit.ly/dnCxIG #tcchat #techcomm |
|
4:46 pm
|
WriterChanelle:
|
RT @gryphmount: @mojoneill Agree. If audience spans generations, produce multiple channels of UA to accommodate dif. preferences. #tcchat |
|
4:46 pm
|
2moroDocs:
|
@WriterChanelle Not sure I like that - I want to break tradition and embrace new methods. Maybe keep up w/Joneses more apt! #tcchat |
|
4:47 pm
|
mojoneill:
|
@WriterChanelle right. campaign includes NOW. In fact, can't have one without accommodating NOW. #tcchat |
|
4:48 pm
|
2moroDocs:
|
I see Joneses as "middle child" - knows what Boomers think/expect. Agrees w/younger group. One foot on each side of fence #tcchat |
|
4:49 pm
|
2moroDocs:
|
@mojoneill Absolutely! Real-time more impt every day. Has to be a top consideration for doc planning #tcchat |
|
4:49 pm
|
mojoneill:
|
Lunch is over. Have to leave. This was so fascinating though. Thanks @WriterChanelle, @2moroDocs & everyone for such insight! #tcchat |
|
4:49 pm
|
2moroDocs:
|
@mojoneill Thx so much for coming by. Your input valuable, as always. #tcchat |
|
4:50 pm
|
2moroDocs:
|
Last ques: TechComm: What ques do u have for GenY re access/use of info? #tcchat |
|
4:53 pm
|
2moroDocs:
|
My ques were mostly a) where do u look 4 info and b) what hardware/devices do u use to do so? #tcchat Think it was covered well |
|
4:53 pm
|
WriterChanelle:
|
@mojoneill My pleasure #tcchat |
|
4:54 pm
|
WriterChanelle:
|
@2moroDocs Thanks for having me! #tcchat |
|
4:54 pm
|
cloudspark:
|
@2moroDocs 'keping up with the jonses' is a phrase straight from the Boomer generation #tcchat |
|
4:55 pm
|
2moroDocs:
|
@WriterChanelle Thank you for taking time from your very busy schedule. Your input was very helpful! #tcchat |
|
4:57 pm
|
2moroDocs:
|
I think I'll officially wrap this up. S1 of #tcchat Week 2 in the books. I'll stay around if more ques/disc. Thx all - & esp @WriterChanelle |
|
4:58 pm
|
gryphmount:
|
@2moroDocs Thanks for conversation. #tcchat |
|
4:58 pm
|
2moroDocs:
|
@cloudspark LOL. Interesting, given we're supposed to be at tail end (from what I understand). #tcchat |
|
4:59 pm
|
2moroDocs:
|
@gryphmount Thanks for your comments! Brought up many good points to consider. #tcchat Will b cking transcripts 4 sure. |
|
5:00 pm
|
2moroDocs:
|
Speaking of transcripts, I'll be posting a link shortly for S1. Later on will update for S2. #tcchat |
|
5:01 pm
|
2moroDocs:
|
Main takeaway from today's #tcchat: Google search very impt. Many look there 1st b4 company docs #techcomm #stc |
|
5:01 pm
|
TC_Chat:
|
Main takeaway from today's #tcchat: Google search very impt. Many look there 1st b4 company docs #techcomm #stc |
|
5:04 pm
|
techcommnews:
|
@2moroDocs @WriterChanelle Thanks for another great #tcchat, on a very timely topic, on the way our Gen Y customers are accessing info. |
|
5:04 pm
|
WriterChanelle:
|
RT @TC_Chat: Main takeaway from today's #tcchat: Google search very impt. Many look there 1st b4 company docs #techcomm #stc |
|
5:04 pm
|
techcommnews:
|
RT @TC_Chat: Main takeaway from today's #tcchat: Google search very impt. Many look there 1st b4 company docs #techcomm #stc |
|
5:05 pm
|
2moroDocs:
|
@techcommnews YW. Thank you for attending! #tcchat |
|
5:05 pm
|
mojoneill:
|
@2moroDocs BTW: I wasn't seeing content from a bunch of people I saw in twub. Know if they were just observing, or there were probs?#tcchat |
|
5:08 pm
|
2moroDocs:
|
@mojoneill Thx. Not sure; will c if there were tech issues. Appreciate all who tweeted & observed. Can also add comments on #tcchat anytime |
|
5:08 pm
|
TC_Chat:
|
@mojoneill Thx. Not sure; will c if there were tech issues. Appreciate all who tweeted & observed. Can also add comments on #tcchat anytime |
|
5:09 pm
|
2moroDocs:
|
To #tcchat participants using Twubs: did anyone run into tech difficulties today? Haven't used, but think there were a few last week |
|
5:30 pm
|
2moroDocs:
|
Transcripts for S1 of today's #tcchat ... http://bit.ly/9nkC5u Will update tonight after S2. Thx all! #techcomm #stc |
|
5:30 pm
|
TC_Chat:
|
Transcripts for S1 of today's #tcchat ... http://bit.ly/9nkC5u Will update tonight after S2. Thx all! #techcomm #stc |
|
5:33 pm
|
2moroDocs:
|
@WriterChanelle @mojoneill @gryphmount @writingassist @PattyBlount2 @dainadunlop @cherimullins Thx for participating in #tcchat S1! |
|
5:33 pm
|
TC_Chat:
|
@WriterChanelle @mojoneill @gryphmount @writingassist @PattyBlount2 @dainadunlop @cherimullins Thx for participating in #tcchat S1! |
|
5:35 pm
|
2moroDocs:
|
@ashareem @chris_benz @JohnHedtke @ techcommnews @davkow @KnowledgeBishop Thx 4 participating in today's #tcchat S1! |
|
5:35 pm
|
TC_Chat:
|
@ashareem @chris_benz @JohnHedtke @ techcommnews @davkow @KnowledgeBishop Thx 4 participating in today's #tcchat S1! |
|
5:36 pm
|
2moroDocs:
|
@gvalentino @docboxwriter @cloudspark & all those that observed: thx for participating in today's #tcchat S1 |
|
5:36 pm
|
TC_Chat:
|
@gvalentino @docboxwriter @cloudspark & all those that observed: thx for participating in today's #tcchat S1 |
|
5:42 pm
|
2moroDocs:
|
Thx 4 mentions of #tcchat 2day @CelsiusMI @juliov27612 @ChatSchedule @mshabab @brandleadership @JackMolisani @RussoNoon |
|
5:42 pm
|
TC_Chat:
|
Thx 4 mentions of #tcchat 2day @CelsiusMI @juliov27612 @ChatSchedule @mshabab @brandleadership @JackMolisani @RussoNoon |
|
5:46 pm
|
iluvMarthasVY:
|
RT @2moroDocs: Transcripts for S1 of today's #tcchat ... http://bit.ly/9nkC5u Will update tonight after S2. Thx all! #techcomm #stc |
|
6:10 pm
|
2moroDocs:
|
Interesting, given S1 of #tcchat RT @RWWRSS: ReadWriteWeb: Facebook is Now the 2nd Largest Video Site in U.S. http://bit.ly/9sLF98 #techcomm |
|
6:10 pm
|
TC_Chat:
|
Interesting, given S1 of #tcchat RT @RWWRSS: ReadWriteWeb: Facebook is Now the 2nd Largest Video Site in U.S. http://bit.ly/9sLF98 |
|
6:17 pm
|
2moroDocs:
|
Prev tweet: interesting cuz noted in #tcchat that ppl may review video 4 info. More video on FB = 1 more reason 2 have docs there #techcomm |
|
6:17 pm
|
TC_Chat:
|
Prev tweet: interesting cuz noted in #tcchat that ppl may review video 4 info. More video on FB = 1 more reason 2 have docs there |
|
7:01 pm
|
PattyBlount:
|
@2moroDocs Nothing major; it tends to snap out of real time feed when it's deluged. #tcchat |
|
9:04 pm
|
2moroDocs:
|
@PattyBlount Thanks, Patty. That's good to know 1 #tcchat |
|
10:00 pm
|
sarahmaddox:
|
Looking forward to today's #tcchat at 12noon Sydney time. Docs and generational preferences - should be hot! http://bit.ly/bRQu5E |
|
10:21 pm
|
2moroDocs:
|
@sarahmaddox Hallo! Glad you''ll b able 2 make #tcchat. S1 interesting. Much disc re looking 4 info. Pref searching in Google b4 co docs. |
|
10:21 pm
|
TC_Chat:
|
@sarahmaddox Hallo! Glad you''ll b able 2 make #tcchat. S1 interesting. Much disc re looking 4 info. Pref searching in Google b4 co docs. |
|
10:23 pm
|
2moroDocs:
|
@sarahmaddox RT @2moroDocs: Transcripts for S1 of today's #tcchat ... http://bit.ly/9nkC5u Will update tonight after S2. Thx all! |
|
10:23 pm
|
TC_Chat:
|
@sarahmaddox RT @2moroDocs: Transcripts for S1 of today's #tcchat ... http://bit.ly/9nkC5u Will update tonight after S2. Thx all! |
| |
|
October 1, 2010
|
|
1:22 am
|
2moroDocs:
|
Abt 40 mins: S2 of #tcchat. Join in! Topic: How Do We Optimize TechComm Around Generational Preferences? http://bit.ly/c1hqwl #techcomm #stc |
|
1:22 am
|
TC_Chat:
|
Abt 40 mins: S2 of #tcchat. Join in! Topic: How Do We Optimize TechComm Around Generational Preferences? http://bit.ly/c1hqwl #techcomm #stc |
|
1:23 am
|
2moroDocs:
|
S1 this morning had interesting convo. Much centered on accessing docs. Many go thru Google 1st before co docs, use video too. #tcchat |
|
1:23 am
|
TC_Chat:
|
S1 this morning had interesting convo. Much centered on accessing docs. Many go thru Google 1st before co docs, use video too. #tcchat |
|
1:29 am
|
2moroDocs:
|
Will RT some items from #tcchat S1 |
|
1:29 am
|
TC_Chat:
|
Will RT some items from #tcchat S1 |
|
1:29 am
|
2moroDocs:
|
Wow RT @WriterChanelle: Probably 90% of the time RT @2moroDocs: Q1: how often do u find info via Google instead of co website? #tcchat |
|
1:29 am
|
TC_Chat:
|
Wow RT @WriterChanelle: Probably 90% of the time RT @2moroDocs: Q1: how often do u find info via Google instead of co website? #tcchat |
|
1:33 am
|
2moroDocs:
|
RT @dainadunlop: I'm not so sure there is a diff in preference between generations. Everyone wants easy to find help in real-time #tcchat |
|
1:33 am
|
TC_Chat:
|
RT @dainadunlop: I'm not so sure there is a diff in preference between generations. Everyone wants easy to find help in real-time #tcchat |
|
1:35 am
|
2moroDocs:
|
RT @WriterChanelle: Whenever I need info, I research 1st on websites. If I can't find what I need, I search Twitter. Rarely use FB #tcchat |
|
1:35 am
|
TC_Chat:
|
RT @WriterChanelle: Whenever I need info, I research 1st on websites. If I can't find what I need, I search Twitter. Rarely use FB #tcchat |
|
1:36 am
|
2moroDocs:
|
RT @gryphmount: @mojoneill Agree. If audience spans generations, produce multiple channels of UA to accommodate dif. preferences. #tcchat |
|
1:36 am
|
TC_Chat:
|
RT @gryphmount: @mojoneill Agree. If audience spans generations, produce multiple channels of UA to accommodate dif. preferences. #tcchat |
|
1:37 am
|
2moroDocs:
|
RT @mojoneill: I think user assistance becoming less abt "producing a deliverable" & more abt creating a user assistance campaign. #tcchat |
|
1:37 am
|
TC_Chat:
|
RT @mojoneill: I think user assistance becoming less abt "producing a deliverable" & more abt creating a user assistance campaign. #tcchat |
|
1:38 am
|
2moroDocs:
|
RT @mojoneill: @WriterChanelle and you didn't use a pdf, index, online help, book, or wiki to do so. Where'd you go? Google-> blog. #tcchat |
|
1:38 am
|
TC_Chat:
|
RT @mojoneill: @WriterChanelle and you didn't use a pdf, index, online help, book, or wiki to do so. Where'd you go? Google-> blog. #tcchat |
|
1:39 am
|
2moroDocs:
|
RT @WriterChanelle: @2moroDocs The only time I check youtube first is when I'm searching for a music video. Docs? Google. #tcchat |
|
1:39 am
|
TC_Chat:
|
RT @WriterChanelle: @2moroDocs The only time I check youtube first is when I'm searching for a music video. Docs? Google. #tcchat |
|
1:46 am
|
2moroDocs:
|
Looking forward to #tcchat S2, abt 15 mins. Prelim roll call: think there may be ppl from Australia. Anyone from India? New Zealand? |
|
1:46 am
|
TC_Chat:
|
Looking forward to #tcchat S2, abt 15 mins. Prelim roll call: think there may be ppl from Australia. Anyone from India? New Zealand? |
|
1:48 am
|
2moroDocs:
|
#genychat: We'd like 2 invite u 2 S2 of #tcchat: 10 mins. We write online help/docs. Discussing prepping docs 4 diff groups; input welcome! |
|
1:50 am
|
WorkingWriter:
|
Getting ready for #tcchat, while preparing blog post. |
|
1:51 am
|
2moroDocs:
|
@WorkingWriter Excellent! Glad you can attend! #tcchat |
|
1:54 am
|
2moroDocs:
|
@WorkingWriter I know everyone's busy, so no worries. Hopefully the transcripts help! #tcchat Glad ur here today - |
|
2:00 am
|
2moroDocs:
|
Hi! Welcome to S2 of 2nd #tcchat: Addressing Generational Diffs for Docs. #techcomm |
|
2:00 am
|
2moroDocs:
|
We?re looking 4 input from all generations to determine how to address diff audience needs #tcchat |
|
2:01 am
|
2moroDocs:
|
Thx to @WriterChanelle for being our guest earlier today! #tcchat |
|
2:01 am
|
2moroDocs:
|
Before we begin, reminder: use #tcchat tag, not #techcomm on all tweets. Also, no proprietary info. Next, Q1. |
|
2:02 am
|
2moroDocs:
|
Q1: where would u look 4 online help & information? A website, Facebook, Twitter? All? #tcchat |
|
2:03 am
|
2moroDocs:
|
Q1: a note. In S1, Google & website were top starting points #tcchat |
|
2:04 am
|
2moroDocs:
|
Q1: and... Google used more often than co website to find docs & info #tcchat |
|
2:06 am
|
2moroDocs:
|
I'm going to move on to another question. Think devices will be impt. So... #tcchat |
|
2:07 am
|
2moroDocs:
|
Q2: If you were buying new computer now, which would u choose: desktop, laptop, iPad, mobile? #tcchat |
|
2:10 am
|
2moroDocs:
|
Q2: think that type of device used very impt in determining how to structure content. #tcchat |
|
2:11 am
|
roseacea:
|
A1: I look for help in Google, forum, then help. #tcchat |
|
2:11 am
|
2moroDocs:
|
@roseacea That's what everyone was saying this morning, too. #tcchat |
|
2:11 am
|
PattyBlount2:
|
Good evening from NY
#tcchat |
|
2:12 am
|
WriterChanelle:
|
replace desktop RT @2moroDocs: Q2: If you were buying new computer now, which would u choose: desktop, laptop, iPad, mobile? #tcchat |
|
2:12 am
|
2moroDocs:
|
A1: Which means that SEO is more important than we perhaps realized ... #tcchat |
|
2:12 am
|
WorkingWriter:
|
@2moroDocs A2: I'm debating b/w laptop & desktop. Partner wants iPad. #tcchat |
|
2:13 am
|
2moroDocs:
|
Hard choice! RT @WorkingWriter: @2moroDocs Q2: I'm debating b/w laptop & desktop. Partner wants iPad. #tcchat |
|
2:13 am
|
PattyBlount2:
|
q2: I'm lusting for an iPad.
#tcchat |
|
2:13 am
|
2moroDocs:
|
A2: I would get an iPad, then a laptop #tcchat Think touchscreens are the future |
|
2:14 am
|
2moroDocs:
|
@PattyBlount2 Hi Patty! Thanks for dropping in so late in day #tcchat |
|
2:15 am
|
PattyBlount:
|
@2moroDocs I'm running on fumes but didn't want to miss #tcchat |
|
2:16 am
|
2moroDocs:
|
@PattyBlount Appreciate it. Your comments always insightful. #tcchat |
|
2:16 am
|
2moroDocs:
|
Q3: do u anticipate using touchscreens, mobile, portable devices like iPad more? #tcchat |
|
2:17 am
|
sarahmaddox:
|
G'day from Sydney #tcchat |
|
2:17 am
|
2moroDocs:
|
What I really wonder abt is use of touchscreens in future, & how that affects use of mouse-based tutorials. #tcchat |
|
2:18 am
|
2moroDocs:
|
@sarahmaddox Hallo! Nice to see you here! #tcchat |
|
2:18 am
|
sarahmaddox:
|
A1: #tcchat If I'm already in the docs then I use the local search. If not, Google all the way. I even use Google to search my own blog! |
|
2:18 am
|
2moroDocs:
|
There was also mention of using/accessing video more for info. How will current tutorials & video play out on new devices? #tcchat |
|
2:19 am
|
PattyBlount:
|
#tcchat Mouse-based tutorials can still work on touchscreens. Tap and scroll = basic functions |
|
2:20 am
|
PattyBlount2:
|
@sarahmaddox "Google all the way" sounds like a song title. #tcchat |
|
2:20 am
|
PattyBlount:
|
@sarahmaddox "Google all the way" sounds like a song title. #tcchat |
|
2:20 am
|
2moroDocs:
|
@sarahmaddox A1: are ur docs found on the web via Google? Anyone make videos, their own content that shows up in G? #tcchat |
|
2:21 am
|
sarahmaddox:
|
A2: #tcchat Thought-provoking post by @larry_kunz today relevant to output medium http://bit.ly/c0sZi1 |
|
2:21 am
|
2moroDocs:
|
@PattyBlount2 Sure does! If it can be a verb, it can be a song #tcchat |
|
2:21 am
|
sarahmaddox:
|
@PattyBlount #tcchat Ha ha good one! |
|
2:22 am
|
2moroDocs:
|
@PattyBlount That's true. Do u think there may be a movement toward more video, or stay w/tutorials as is? #tcchat |
|
2:22 am
|
sarahmaddox:
|
@2moroDocs #tcchat Yes, most of our traffic comes from Google. We use Google Analytics to see it, tho I haven't had time to analyse detail |
|
2:22 am
|
2moroDocs:
|
RT @sarahmaddox: A2: #tcchat Thought-provoking post by @larry_kunz today relevant to output medium http://bit.ly/c0sZi1 |
|
2:23 am
|
roseacea:
|
A2/3: A Keyboard for WORK, but mobile device - iPhone or iPad would be handy for keeping up-to-date on the go. #tcchat |
|
2:23 am
|
WorkingWriter:
|
Video has to be more findable than currently to be useful. Can't waste 10 minutes to discover the clip isn't what I need. #tcchat |
|
2:23 am
|
PattyBlount2:
|
Hm. @sarahmaddox link reminds me that as devices shrink in size, we need to provide zoom capability. #tcchat |
|
2:23 am
|
PattyBlount:
|
Hm. @sarahmaddox link reminds me that as devices shrink in size, we need to provide zoom capability. #tcchat |
|
2:24 am
|
PattyBlount2:
|
#tcchat I think trend toward more video, as it becomes easier for 'all' to produce |
|
2:24 am
|
PattyBlount:
|
#tcchat I think trend toward more video, as it becomes easier for 'all' to produce |
|
2:24 am
|
2moroDocs:
|
@PattyBlount2 Yep. Good thing abt touchscreens: you can zoom out #tcchat |
|
2:26 am
|
2moroDocs:
|
@PattyBlount2 @sarahmaddox Think we also have to consider cutting content drastically. Think "mobile minimalism" #tcchat |
|
2:27 am
|
WriterChanelle:
|
@2moroDocs There really should be more video tutorials divided by industry and categorized. #tcchat |
|
2:27 am
|
PattyBlount:
|
@2moroDocs #tcchat Agree. As @WorkingWriter said, users don't want to waste time. Get right to the point, help users find that point. |
|
2:28 am
|
WorkingWriter:
|
@2moroDocs That was exactly what I was thinking scanning Larry's piece--ultimate in minimalism. #tcchat |
|
2:28 am
|
2moroDocs:
|
and by "mobile minimalism" I mean basic minimalism taken several steps further. #tcchat Tried it on this pg: http://bit.ly/a8Xwi9 |
|
2:28 am
|
sarahmaddox:
|
@2moroDocs @pattyblount2 #tcchat Yes, agree on cutting content. Trouble is, it's hard to do once it's already there. |
|
2:28 am
|
dainadunlop:
|
I agree , more succinct RT @2moroDocs: Think we also have to consider cutting content drastically. Think "mobile minimalism" #tcchat |
|
2:29 am
|
2moroDocs:
|
@Larry_Kunz take a look at these convos - we'll have to get them into your comments! #tcchat |
|
2:29 am
|
PattyBlount2:
|
Ah. Twubs is up again! #tcchat |
|
2:30 am
|
2moroDocs:
|
Good pt. Content Mgmt RT @WriterChanelle: There really should be more video tutorials divided by industry and categorized. #tcchat |
|
2:31 am
|
2moroDocs:
|
What do u all think abt my little experiment? See proc: http://bit.ly/a8Xwi9 #tcchat |
|
2:32 am
|
2moroDocs:
|
@PattyBlount2 Yea twubs! #tcchat |
|
2:32 am
|
PattyBlount2:
|
@Larry_Kunz makes key point: box scores = "initiated" I don't understand them. (not a sports fan) Need to create new models? #tcchat |
|
2:32 am
|
sarahmaddox:
|
@2moroDocs #tcchat Nice! http://bit.ly/a8Xwi9 ;) |
|
2:32 am
|
WorkingWriter:
|
@2moroDocs Impressive! You may not even have to thumb down the screen! #tcchat |
|
2:33 am
|
2moroDocs:
|
@SingleSourcing I was referring to comments in our earlier #tcchat session 2day. So, no stats offhand; just comments in that chat |
|
2:34 am
|
PattyBlount2:
|
@2moroDocs experiment works! Succinct, no ambiguity. May not work for all interfaces, though. #tcchat |
|
2:34 am
|
2moroDocs:
|
@WorkingWriter @sarahmaddox Thx! Earlier try last yr, ppl wondered abt usability #tcchat I think users know more, tho; we can assume more |
|
2:34 am
|
2moroDocs:
|
@WorkingWriter That was my hope. #tcchat |
|
2:36 am
|
2moroDocs:
|
@WriterChanelle This is also something we have to consider all the time: organizing & tagging multitude of info now avail 24/7 #tcchat |
|
2:39 am
|
WorkingWriter:
|
@2moroDocs @WriterChanelle Mass tagging is one trend that brings us tech-commers closer to the ordinary user. #tcchat |
|
2:40 am
|
2moroDocs:
|
What do u think. Do we focus on "mobile min" for all docs that will be avail online, or a subset? When is cut 2 deep for online? #tcchat |
|
2:41 am
|
2moroDocs:
|
@WorkingWriter @WriterChanelle and tags created by us and suggested by users. Lots to track & try to direct #tcchat |
|
2:42 am
|
PattyBlount2:
|
Subset. Main online should be combo of tasks, related concepts, next steps, but portable info s/b 'just the barest min' #tcchat |
|
2:42 am
|
sarahmaddox:
|
@2moroDocs #tcchat Mobile min for all docs? Perhaps depends on whether the app/tool will ever be used on mobile. |
|
2:42 am
|
2moroDocs:
|
Personally, to answer my own ques, I prefer the cut-cut-cut route as much as possible #tcchat Think it will save time in long run #tcchat |
|
2:43 am
|
WorkingWriter:
|
@2moroDocs Subset. There will always be people who want to learn more than the minimum. #tcchat |
|
2:43 am
|
sarahmaddox:
|
@2moroDocs #tcchat Tags are great, but not usually consistent or comprehensive. Embrace the chaos and accept we'll never see all the info? |
|
2:44 am
|
dainadunlop:
|
I think all help should be as minimal as possible all the time, not everything will need to be mobile but it will need to be min #tcchat |
|
2:44 am
|
PattyBlount2:
|
@2moroDocs Certainly less exp. to translate and maintain over subsequent versions #tcchat |
|
2:44 am
|
2moroDocs:
|
@PattyBlount2 so then how to create two sets of proc: mob & online. Do we have time/capability to do both? #tcchat |
|
2:44 am
|
Kristil:
|
To cut content: maybe inventory help and manuals, w/columns for purpose, maintenance cost, etc @sarahmaddox @2moroDocs @pattyblount2 #tcchat |
|
2:44 am
|
2moroDocs:
|
@sarahmaddox Good point. Can def be a checklist item #tcchat |
|
2:44 am
|
WorkingWriter:
|
@2moroDocs Better to track and organize when users are participants, rather than try to guess their search terms. #tcchat |
|
2:45 am
|
2moroDocs:
|
@Kristil Hi Kristil - thanks for dropping by #tcchat |
|
2:45 am
|
2moroDocs:
|
Grt idea RT @Kristil: To cut content: maybe inventory help and manuals, w/columns for purpose, maintenance cost, etc #tcchat |
|
2:46 am
|
roseacea:
|
Agree with @sarahmaddox Some applications are just not going to be used on mobile. User analysis is important. #tcchat |
|
2:46 am
|
PattyBlount2:
|
or, maybe one large content base with approp. tagging for mobile devices. #tcchat |
|
2:46 am
|
2moroDocs:
|
RT @roseacea: Agree with @sarahmaddox Some applications are just not going to be used on mobile. User analysis is important. #tcchat |
|
2:47 am
|
2moroDocs:
|
RT @PattyBlount2: or, maybe one large content base with approp. tagging for mobile devices. #tcchat |
|
2:47 am
|
PattyBlount2:
|
RT @roseacea: Agree with @sarahmaddox Some applications are just not going to be used on mobile. User analysis is important. #tcchat #tcchat |
|
2:48 am
|
2moroDocs:
|
These are grt ideas re planning for mobile access. Much needed! Mobile def here to stay; expect more #tcchat |
|
2:48 am
|
PattyBlount2:
|
But! apps may not be used on mobile, but users will use mobile to find help on those apps #tcchat |
|
2:48 am
|
WorkingWriter:
|
RT @PattyBlount2: or, maybe one large content base with approp. tagging for mobile devices. #tcchat |
|
2:49 am
|
Kristil:
|
I'm working towards that in my current contract, but that analysis has to happen alongside creating the core tasks quickly. #tcchat |
|
2:49 am
|
roseacea:
|
Curious about whether people who are buying up iPads are using them for everything or still using a desktop/laptop for real work? #tcchat |
|
2:49 am
|
2moroDocs:
|
Yes - & search on Google! RT @PattyBlount2: But! apps may not be used on mobile, but users will use mobile 2 find help on those apps #tcchat |
|
2:50 am
|
dainadunlop:
|
True RT @PattyBlount2: But! apps may not be used on mobile, but users will use mobile to find help on those apps #tcchat |
|
2:50 am
|
Austin_Curtis:
|
what's happening in #tcchat |
|
2:51 am
|
PattyBlount2:
|
Not a SEO expert; is it poss. to tag and then find Google results based on device type? #tcchat |
|
2:52 am
|
Kristil:
|
If I don't produce quickly, I lose credibility. In the meantime, I resist pressure to put in a gazillion screenshots. #tcchat |
|
2:52 am
|
dainadunlop:
|
@roseacea From what I've seen, still using a laptop for real work #tcchat |
|
2:53 am
|
2moroDocs:
|
@roseacea Ck this iPhone link here http://bit.ly/c1hqwl #tcchat |
|
2:53 am
|
WorkingWriter:
|
Does fit on mobile scrn! RT @2moroDocs: What do u all think abt my little experiment? See proc: http://bit.ly/a8Xwi9 #tcchat |
|
2:53 am
|
2moroDocs:
|
@Austin_Curtis Hi and welcome! Was off getting a link - #tcchat |
|
2:54 am
|
Austin_Curtis:
|
@2moroDocs No prob what is the topic of discussion today mobile apps? #tcchat |
|
2:55 am
|
2moroDocs:
|
@Austin_Curtis We r currently discussing getting info on mobile devices, & writing content 4 small screens. Also, use of Google #tcchat |
|
2:56 am
|
Kristil:
|
I read lots of mobile content, and for me length isn't an issue, it's format. Ex: too many links or overlapping page elements. #tcchat |
|
2:56 am
|
2moroDocs:
|
Yea! RT @WorkingWriter: Does fit on mobile scrn! RT @2moroDocs: What do u all think abt my little experiment? http://bit.ly/a8Xwi9 #tcchat |
|
2:57 am
|
2moroDocs:
|
@Kristil Perhaps website pages, not optimized or designed for mobile? #tcchat |
|
2:57 am
|
Austin_Curtis:
|
Seems a lot harder to read stuff on a blackberry compared to an iphone that's for sure #tcchat |
|
2:57 am
|
2moroDocs:
|
@Austin_Curtis It's how diff age groups access/use docs, but has morphed a bit ... #tcchat (con't) |
|
2:57 am
|
PattyBlount2:
|
I don't mind a ton of links but do mind if they're 'inline'. Prefer them in "Related Topics" section at end. #tcchat |
|
2:58 am
|
Austin_Curtis:
|
I always come up with ideas for blackberry apps anyone have any idea about the business behind that? #tcchat |
|
2:58 am
|
PattyBlount2:
|
OK, must get sleep. Can't see straight. Good night and thanks for another excellent discussion. #tcchat |
|
2:59 am
|
2moroDocs:
|
@Austin_Curtis Cuz users will b get content via mobile more. We need to think of that. Don't know how much demographics will affect #tcchat |
|
2:59 am
|
sarahmaddox:
|
#tcchat What I find most annoying when on mobile is if I have to scroll sideways because images too big |
|
2:59 am
|
Austin_Curtis:
|
@PattyBlount2 LOL RT OK, must get sleep. Can't see straight. Good night and thanks for another excellent discussion. #tcchat |
|
2:59 am
|
2moroDocs:
|
@Austin_Curtis What do you think? Increased use of mobile, iPads? #tcchat |
|
2:59 am
|
sarahmaddox:
|
@PattyBlount2 #tcchat G'night Patty! |
|
3:00 am
|
Kristil:
|
@2moroDocs: yes, on mobile I want to scroll, not click. Load time kills me. #tcchat |
|
3:00 am
|
2moroDocs:
|
@PattyBlount2 Thank you Patty!!! I can't believe an hour has gone by so fast. #tcchat |
|
3:00 am
|
roseacea:
|
Some websites are optimized for mobile devices and they fit in perfectly. Others I need to zoom. #tcchat |
|
3:01 am
|
Austin_Curtis:
|
@2moroDocs The trend is so toward mobile devices I was talking to a guy the other day who said I was sitting at my comp on my iphone #tcchat |
|
3:01 am
|
2moroDocs:
|
@Kristil Agree. And when you're in & out of range, it can b frustrating. Happened on our vac this summer. #tcchat |
|
3:02 am
|
Kristil:
|
@PattyBlount2 g'night! #tcchat |
|
3:02 am
|
Austin_Curtis:
|
@2moroDocs Handheld tech is the future- soon there will be projections coming from the phones #tcchat |
|
3:02 am
|
WorkingWriter:
|
Afraid I gotta go too. Great time,though! #tcchat |
|
3:02 am
|
2moroDocs:
|
@Austin_Curtis Think so, too. My phone is a computer first, phone second. #tcchat |
|
3:02 am
|
Austin_Curtis:
|
@2moroDocs I know a guy who owns a biz creating the projectors for mobiles going to be some awesome stuff def happening #tcchat |
|
3:03 am
|
2moroDocs:
|
@roseacea I know that with WordPress sites, there are plugins that enable you to create mobile-ready sites. #tcchat |
|
3:04 am
|
2moroDocs:
|
Well, I guess I'll officially close S2 of today's #tcchat. However - this is great convo re mobile. Will def stick around! Thx all! |
|
3:05 am
|
2moroDocs:
|
RT @Austin_Curtis: I know a guy who owns a biz creating the projectors for mobiles going to be some awesome stuff def happening #tcchat |
|
3:05 am
|
Austin_Curtis:
|
Wordpress is amazing anyone can learn how to build a basic site w great functionality using plugins #tcchat Dumbed down web dev |
|
3:05 am
|
2moroDocs:
|
@Austin_Curtis Like what? I love hearing about new stuff like that! #tcchat Can u share - but no proprietary info, pls |
|
3:05 am
|
Kristil:
|
New for me: downloaded several apps for browsing/buying from spec. stores (ex: Ikea) But how do free apps make $? @Austin_Curtis: #tcchat |
|
3:05 am
|
sarahmaddox:
|
#tcchat Bye all! Thanks for another very interesting session @2morodocs |
|
3:06 am
|
2moroDocs:
|
@WorkingWriter Thx for coming by! Sure appreciate it. Know it's getting late in day. #tcchat |
|
3:06 am
|
sarahmaddox:
|
@WorkingWriter Bye Mike! #tcchat |
|
3:07 am
|
Austin_Curtis:
|
mobile world is the future I've heard of scanning tech from mobiles that identifies the item scanned and googles it automatically #tcchat |
|
3:07 am
|
2moroDocs:
|
@sarahmaddox Bye Sarah! YW. Thanks for taking time to participate! #tcchat |
|
3:08 am
|
Austin_Curtis:
|
@2moroDocs Basically there will be an image that is projected and the projection itself will be touch screen #tcchat |
|
3:08 am
|
roseacea:
|
@TC_Chat Bye for now. Thanks for organizing the session. #tcchat |
|
3:09 am
|
2moroDocs:
|
@Austin_Curtis Googles automatically! More variation in real-time info available down the pike? #tcchat |
|
3:10 am
|
roseacea:
|
@2moroDocs Must be I'm reading a lot of WordPress sites. Thanks for the info. #tcchat |
|
3:10 am
|
2moroDocs:
|
@Kristil Good ques. Perhaps used to get ppl into stores #tcchat Marketing folks would know this, for sure |
|
3:11 am
|
2moroDocs:
|
@roseacea Easy way to find out. Many mention WP at the bottom of the screen. One cool thing abt open-source & WP that I like #tcchat |
|
3:14 am
|
Austin_Curtis:
|
@2moroDocs I don't know the exact deets but its going to be sweet In the store when u scan an item it will google reviews/comparable #tcchat |
|
3:15 am
|
2moroDocs:
|
@roseacea YW! Thanks so much for attending! Nice to chat with someone across the world - #tcchat |
|
3:16 am
|
2moroDocs:
|
@Austin_Curtis Boy I'll say. That will take off like lightning! Companies will need to b on their toes 4 sure. #tcchat |
|
3:16 am
|
Kristil:
|
Yes I'm wondering for other random apps, say, a pantry organizer or to do list RT @2moroDocs #tcchat |
|
3:18 am
|
2moroDocs:
|
@Kristil Do u mean with regard to items scanned on mobile & googled right away? #tcchat |
|
3:19 am
|
Austin_Curtis:
|
@2moroDocs SM will an important role cuz they'll need to have great reviews ab their products that are optimized #tcchat New industry Shhhh |
|
3:21 am
|
2moroDocs:
|
@Austin_Curtis Interesting. You've got me thinking... Eventually, such capability will require more docs avail more readily. #tcchat |
|
3:22 am
|
2moroDocs:
|
Of course, I should say. Been in this biz so long, I think of everything in terms of how it will affect docs #tcchat |
|
3:23 am
|
Kristil:
|
RT @2moroDocs Well, just any free app not associated with a retailer. How do they make $? #tcchat |
|
3:24 am
|
2moroDocs:
|
Mobile, real-time, & touchscreens. That's where I see things going (or already there). #tcchat |
|
3:25 am
|
2moroDocs:
|
@Kristil Excellent question. I don't have an answer, I'm afraid. Maybe some of the marketing chats would. #tcchat |
|
3:30 am
|
2moroDocs:
|
I think I'm going to wrap up this #tcchat S2 after-party. A half hour beyond the scheduled time! Thx @Kristil @Austin_Curtis @roseacea! |
|
3:31 am
|
Austin_Curtis:
|
@2moroDocs @Kristil Sorry got distracted awesome talking to you well do it again soon #tcchat |
|
3:33 am
|
2moroDocs:
|
@Austin_Curtis Thx so much for dropping by. Great info you shared! #tcchat |
|
3:34 am
|
2moroDocs:
|
Coming up: updated transcript link & list of participants #tcchat |
|
3:37 am
|
2moroDocs:
|
Another grt discussion on S2 of #tcchat. A main topic: prepping info 4 mobile access. Cutting length, "mobile minimalism" #tcchat #techcomm |
|
3:37 am
|
TC_Chat:
|
Another grt discussion on S2 of #tcchat. A main topic: prepping info 4 mobile access. Cutting length, "mobile minimalism" #tcchat |
|
3:49 am
|
TC_Chat:
|
Transcripts for Week 2 of #tcchat. S1 starts with 9/30 listings. S2 starts with 10/1 listings http://bit.ly/amhvX1 #techcomm #stc |
|
3:50 am
|
2moroDocs:
|
Transcripts for Week 2 of #tcchat. S1 starts with 9/30 listings. S2 starts with 10/1 listings http://bit.ly/amhvX1 |
|
4:05 am
|
2moroDocs:
|
List of participants for week 2 of #tcchat. Includes those mentioned in course of discussion. http://bit.ly/aUQqMq |
|
4:05 am
|
TC_Chat:
|
List of participants for week 2 of #tcchat. Includes those mentioned in course of discussion. http://bit.ly/aUQqMq |
|
4:29 am
|
mitwa_tw:
|
RT @Kristil: To cut content: maybe inventory help and manuals, w/columns for purpose, maintenance cost, etc @sarahmaddox @2moroDocs @pattyblount2 #tcchat |
|
4:30 am
|
mitwa_tw:
|
RT @WorkingWriter: @2moroDocs @WriterChanelle Mass tagging is one trend that brings us tech-commers closer to the ordinary user. #tcchat |
|
6:12 am
|
2moroDocs:
|
@mitwa_tw Thank you for the #tcchat RTs! |
|
6:21 am
|
2moroDocs:
|
@WriterChanelle @roseacea @WorkingWriter @PattyBlount2 @sarahmaddox Thx for participating in S2 of #tcchat today! |
|
6:21 am
|
TC_Chat:
|
@WriterChanelle @roseacea @WorkingWriter @PattyBlount2 @sarahmaddox Thx for participating in S2 of #tcchat today! |
|
6:22 am
|
2moroDocs:
|
@dainadunlop @kristil @Austin_Curtis & all that sat in - Thanks for participating in S2 of today's #tcchat! |
|
6:22 am
|
TC_Chat:
|
@dainadunlop @kristil @Austin_Curtis & all that sat in - Thanks for participating in S2 of today's #tcchat! |
|
6:23 am
|
TC_Chat:
|
@roseacea YW. Thanks so much for participating! #tcchat |
|
6:30 am
|
2moroDocs:
|
@larry_kunz Thought you might want to know that your post came up in the #tcchat discussion today (S2). Transcripts: http://bit.ly/amhvX1 |
|
1:49 pm
|
KnowledgeBishop:
|
Here's a URL for #Techcomm or #TCchat folks who want to follow #lavacon today: http://dlvr.it/6GxLs h/t @scottabel |
|
2:17 pm
|
hletutour:
|
Missed #tcchat yesterday, but I'm reviewing transcripts (http://bit.ly/amhvX1). Great conversations indeed re access to info and search pref |
|
2:27 pm
|
hletutour:
|
Re Q1 (access to info) I sometimes give co sites a chance but if I don't find my answer after a few secs I definitely search google #tcchat |
|
2:28 pm
|
PattyBlount:
|
Thanks to @2moroDocs and @KnowledgeBishop for managing 2nd #tcchat - learning SOOOOO much from all! |
|
2:29 pm
|
hletutour:
|
Efficient, nice! RT @2moroDocs: Tried "mobile minimalism" on this pg: http://bit.ly/a8Xwi9 #tcchat |
|
2:33 pm
|
2moroDocs:
|
RT @KnowledgeBishop: Here's a URL for #Techcomm or #TCchat folks who want to follow #lavacon today: http://dlvr.it/6GxLs h/t @scottabel |
|
2:34 pm
|
nkerzreho:
|
RT @hletutour: Re Q1 (access to info) I sometimes give co sites a chance but if I don't find my answer after a few secs I definitely search google #tcchat |
|
2:40 pm
|
2moroDocs:
|
@PattyBlount YW! But - I must give you a big Thank You, Patty. Appreciate ur attending both sessions for #tcchat wks 1 & 2. Exc comments! |
|
2:40 pm
|
TC_Chat:
|
@PattyBlount YW! But - I must give you a big Thank You, Patty. Appreciate ur attending both sessions for #tcchat wks 1 & 2. Exc comments! |
|
2:43 pm
|
mojoneill:
|
@TC_Chat that's something of a miracle. I passed out 20 minutes before it began as they started warming up with reposts from S1 #tcchat |
|
2:55 pm
|
LavaCon:
|
RT @2moroDocs: RT @KnowledgeBishop: Here's a URL for #Techcomm or #TCchat folks who want to follow #lavacon today: http://dlvr.it/6GxLs h/t @scottabel |
|
2:57 pm
|
2moroDocs:
|
@mojoneill I hope the reposts weren't too repetitive, as you were at S1! Appreciated ur being at both last week! #tcchat |
|
2:57 pm
|
TC_Chat:
|
@mojoneill I hope the reposts weren't too repetitive, as you were at S1! Appreciated ur being at both last week! #tcchat |
|
3:40 pm
|
2moroDocs:
|
Excellent!! RT @stcaccess "Dear Silicon Valley" - People w/disabilities speak up. Will *you* listen? http://bit.ly/aEUpB3 #techcomm #tcchat |
|
3:40 pm
|
TC_Chat:
|
Excellent!! RT @stcaccess "Dear Silicon Valley" - People w/disabilities speak up. Will *you* listen? http://bit.ly/aEUpB3 #techcomm #tcchat |
|
3:42 pm
|
juliov27612:
|
RT @2moroDocs: Excellent!! RT @stcaccess "Dear Silicon Valley" - People w/disabilities speak up. Will *you* listen? http://bit.ly/aEUpB3 #techcomm #tcchat |
|
3:57 pm
|
2moroDocs:
|
Exc info re disabilities & use of mobile. http://bit.ly/aEUpB3 Applies to #tcchat S2 yest: mob min. Review frm 6:13 on. via @stcaccess |
|
3:57 pm
|
TC_Chat:
|
Exc info re disabilities & use of mobile. http://bit.ly/aEUpB3 Applies to #tcchat S2 yest: mob min. Review frm 6:13 on. via @stcaccess |
|
4:07 pm
|
mojoneill:
|
@TC_Chat Are you kidding me? I had the opportunity to fall asleep thinking about some really imprtant ideas. I shld b thankng you #tcchat |
|
4:11 pm
|
TC_Chat:
|
@mojoneill Well, great! Hope u can attend many a #tcchat - ur comments quite valuable to all! |
|
4:33 pm
|
2moroDocs:
|
Note to TWs. Haven't been to #SEOchat yet, but based on disc in yesterday's #tcchat S1, I def will b or cking transcripts #techcomm |
|
6:20 pm
|
iluvMarthasVY:
|
RT @KnowledgeBishop: Here's a URL for #Techcomm or #TCchat folks who want to follow #lavacon today: http://dlvr.it/6GxLs h/t @scottabel |
|
10:43 pm
|
iluvMarthasVY:
|
@KnowledgeBishop Thanks for the #FF my BFF Buddy! You've been really busy lately with #tcchat , etc!! Have a great weekend! ? |
|
11:13 pm
|
KnowledgeBishop:
|
To talk with #techcomm peers worldwide, try #TCchat on Thursdays h/t @CharJTF #lavacon |
