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October 21, 2010
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1:00 am
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KnowledgeBishop:
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Only 24 hours until #TCchat session 2: Managing and Integrating User-Generated Content! An essential #techcomm topic. |
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1:01 am
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tadams_InMind:
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RT @KnowledgeBishop: Only 24 hours until #TCchat session 2: Managing and Integrating User-Generated Content! An essential #techcomm topic. |
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2:47 am
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lrmeyer747:
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RT @KnowledgeBishop: Only 24 hours until #TCchat session 2: Managing and Integrating User-Generated Content! An essential #techcomm topic. |
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3:32 am
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2moroDocs:
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Hey #tcchat S2 folks & others here! Am getting ready for UGC chat. Will be publishing an article at 8am PT, so take a look. |
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3:32 am
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TC_Chat:
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Hey #tcchat S2 folks & others here! Am getting ready for UGC chat. Will be publishing an article at 8am PT, so take a look. |
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3:36 am
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TC_Chat:
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RT 4 S2 for 2moro: If u have an ex of public docs w/UGC, could u please provide a link 2 them in a tweet & include #tcchat? Thx! #techcomm |
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3:38 am
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2moroDocs:
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RT @ricksapir @drewylui "Technical Writing in a Wiki: Technical Communicators Explain How & Why" http://atlss.in/cjULYS #tcchat #techcomm |
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3:40 am
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2moroDocs:
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@lrmeyer747 @idtp thanks for the RTs today! See you at #tcchat 2moro, I hope - |
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4:43 am
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2moroDocs:
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List of documentation wikis http://bit.ly/a7VcUJ #tcchat |
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4:49 am
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lrmeyer747:
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RT @2moroDocs: List of documentation wikis http://bit.ly/a7VcUJ #tcchat |
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4:58 am
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mitwa_tw:
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RT @2moroDocs: List of documentation wikis http://bit.ly/a7VcUJ #tcchat |
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5:18 am
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2moroDocs:
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@lrmeyer747 @mitwa_tw Thanks for RTs of the list of wikis. I'm looking for other examples of UGC. If you c any, pls tweet abt them! #tcchat |
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5:19 am
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2moroDocs:
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Adobe Community Help via @ermphd http://bit.ly/coCB5 #tcchat |
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5:44 am
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2moroDocs:
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Blog posts by Excel MVPs http://bit.ly/9I5hcf & doc pg http://bit.ly/aBFbS6 & video submittal http://bit.ly/bA5nRN #tcchat |
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5:51 am
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2moroDocs:
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Atlassian UGC community documentation http://bit.ly/9tvVt3 #tcchat |
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5:57 am
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2moroDocs:
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Google Docs community YouTube channel http://bit.ly/atLONG #tcchat |
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6:52 am
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cfidurauk:
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RT @2moroDocs: Adobe Community Help via @ermphd http://bit.ly/coCB5 #tcchat |
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7:35 am
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2moroDocs:
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Still Think You Don't Need Social Media? http://bit.ly/ch8b4E #tcchat |
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1:05 pm
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2moroDocs:
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#tcchat day again! Join in at 9am PT/noon ET. Topic: Managing & Integrating UGC. #techcomm |
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1:07 pm
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juliov27612:
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RT @2moroDocs: #tcchat day again! Join in at 9am PT/noon ET. Topic: Managing & Integrating UGC. #techcomm |
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1:41 pm
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ermphd:
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Morning Here's a look inside Adobe Community Help http://yfrog.com/j2hbup Some pretty cool apps for UGC #Techcomm #TCchat |
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2:10 pm
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2moroDocs:
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Before 2day's #tcchat, take a few mins & review examples re UGC I added 2 the #tcchat tag. Add what you know of. There's a reason! #techcomm |
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2:15 pm
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2moroDocs:
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I noted earlier that I'd publish a post re 2day's #tcchat at 8am PDT. It'll be at 8:30 instead. There's a reason why. See u soon! #techcomm |
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3:00 pm
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KnowledgeBishop:
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In one hour, join #TCchat session 1: Managing and Integrating User-Generated Content! #techcomm |
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3:04 pm
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LadyEleanorA:
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RT @KnowledgeBishop: In one hour, join #TCchat session 1: Managing and Integrating User-Generated Content! #techcomm |
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3:19 pm
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dmnguys:
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RT @KnowledgeBishop: In one hour, join #TCchat session 1: Managing and Integrating User-Generated Content! #techcomm |
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3:20 pm
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lrmeyer747:
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RT @ermphd: Morning Here's a look inside Adobe Community Help http://yfrog.com/j2hbup Some pretty cool apps for UGC #Techcomm #TCchat |
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3:34 pm
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2moroDocs:
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New Post for today's #tcchat: Managing & Integrating UGC http://bit.ly/b37RLe Our own live event - #techcomm |
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4:00 pm
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2moroDocs:
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Welcome to today?s #tcchat! Topic: Managing & Integrating UGC #tcchat |
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4:00 pm
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2moroDocs:
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Reminders: please don?t use #techcomm tag. It will overwhelm it. Add #tcchat to your tweets. Thx! Also, no proprietary info! |
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4:00 pm
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2moroDocs:
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I don?t know if saw my post or not, but here?s a song for the chat, borrowing on @WriterChanelle?s #genychat a few weeks ago. (cont) #tcchat |
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4:00 pm
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2moroDocs:
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Song link: http://bit.ly/1GF6qo #tcchat |
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4:01 pm
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2moroDocs:
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We?re having our own real-time, live doc event. Let?s make some user-generated content. #tcchat. Let?s begin! |
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4:01 pm
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2moroDocs:
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Main topics: examples/types, encouraging input, integrating into docs, handling outside content, legal requirements #tcchat |
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4:02 pm
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lrmeyer747:
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Hello; greetings from northern California #tcchat |
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4:02 pm
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2moroDocs:
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Roll call? Who?s where? #tcchat |
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4:03 pm
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2moroDocs:
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Q1: Examples. There are websites, blogs, video, wikis, forums, Twitter ? what else? #tcchat |
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4:04 pm
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hemantbaliwala:
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Hemant from Pune :) #tcchat |
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4:06 pm
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davkow:
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.@2moroDocs: I'm busy w/work, but keeping an eye on the #tcchat topic "Managing & Integrating User-Generated Content" http://bit.ly/b37RLe |
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4:06 pm
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2moroDocs:
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Having a lag again. #tcchat |
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4:07 pm
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2moroDocs:
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There are some examples listed in the #tcchat feed. |
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4:09 pm
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2moroDocs:
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Example: RT @2morodocs: Adobe Community Help via @ermphd http://bit.ly/coCB5 #tcchat |
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4:09 pm
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PattyBlount2:
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Hi from Long Island!
#tcchat |
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4:09 pm
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2moroDocs:
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@davkow Great! Thx - #tcchat |
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4:09 pm
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lrmeyer747:
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RT @lrmeyer747: Examples from help systems; for example, Microsoft's prompt "Was this information helpful?" forgot to add #tcchat tag |
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4:10 pm
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larry_kunz:
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@2moroDocs A1: Some web-based documentation allows users to enter comments right into the help topics. #tcchat |
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4:10 pm
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ChatSchedule:
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#tcchat #smmeasure and #innochat are all happening now - join the conversations - follow me for twitter chat alerts |
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4:11 pm
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juliov27612:
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Missed Q1 but waiting to see responses. #tcchat |
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4:11 pm
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emcod:
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Hello from Long Beach, CA #tcchat |
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4:11 pm
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2moroDocs:
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@lrmeyer747 @larry_kunz Those are good examples #tcchat |
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4:12 pm
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PattyBlount2:
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q1: Comments made directly to content on forums, Help, websites, etc. #tcchat |
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4:13 pm
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2moroDocs:
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Comments enable ppl to input info once they've found it. What about adding their own from the start? #tcchat |
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4:13 pm
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hemantbaliwala:
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I was wondering what bout the creditability of UGC? #tcchat |
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4:14 pm
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2moroDocs:
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I've seen places to add comments and input via wikis, video sections set aside. Will RT some of those. #tcchat |
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4:14 pm
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2moroDocs:
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RT @2morodocs: Blog posts by Excel MVPs http://bit.ly/9I5hcf & doc pg http://bit.ly/aBFbS6 & video submittal http://bit.ly/bA5nRN #tcchat |
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4:14 pm
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2moroDocs:
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RT @2morodocs: Atlassian UGC community documentation http://bit.ly/9tvVt3 #tcchat |
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4:15 pm
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2moroDocs:
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RT @2morodocs: Google Docs community YouTube channel http://bit.ly/atLONG #tcchat |
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4:15 pm
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juliov27612:
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#tcchat Credibility of UGC is subject to research and community usually helps correct errors. |
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4:15 pm
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PattyBlount2:
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@2moroDocs Wikis, blogs and YouTube for own content from the start. Any others? #tcchat |
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4:16 pm
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2moroDocs:
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I like how the Google Docs video section is set up. #tcchat |
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4:16 pm
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lrmeyer747:
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Might not be literal UGC, but many co's still provide email link in docs for customer feedback (for ex docfeedback@xyz.com) #tcchat |
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4:16 pm
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KnowledgeBishop:
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@2moroDocs A1: Some product user communities have LinkedIn groups and forums (tektips) outside company firewall. #tcchat |
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4:17 pm
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2moroDocs:
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@knowledgebishop Haven't seen LI groups used for UGC. That's a new one I'll have to look at #tcchat |
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4:17 pm
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PattyBlount2:
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Think credibility is crowd-controlled; if someone posts outlandish suggestion, other users will flame. #tcchat |
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4:18 pm
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2moroDocs:
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Will jump to Q2 #tcchat |
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4:18 pm
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2moroDocs:
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Q2: What do you do to encourage input? #tcchat |
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4:19 pm
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KnowledgeBishop:
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@2moroDocs A1: Some good examples of external product user communities here: http://www.tek-tips.com/ #tcchat |
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4:20 pm
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emcod:
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@PattyBlount2 Is the flaming a distraction? #tcchat |
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4:20 pm
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lrmeyer747:
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@pattyblount2 Other users might fill forum with "me too" comments that don't add relevant info #tcchat |
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4:20 pm
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PattyBlount2:
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Q2: add comment/email links to all topics. Est. presence on popular social networks. Most important, ENGAGE, don't advertise. #tcchat |
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4:21 pm
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2moroDocs:
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@pattyblount2 Does this occur real-time, or do you let it sit for a while & see if community addreesses? #tcchat |
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4:22 pm
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juliov27612:
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#tcchat A2: Not sure there much you can do to encourage input. You'll probably get stuff from some folks but most will lurk. |
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4:24 pm
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2moroDocs:
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A2: One thing I've seen is Atlassian's badges - they make them avail to ppl that contribute. Can post on a blog. #tcchat |
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4:24 pm
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rjacquez:
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Great topic today on #tcchat, embracing user-generated content in #techcomm. |
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4:24 pm
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PattyBlount2:
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@juliov27612 Agree. Though @sarahmaddox had great success with making a game of it. (DragonQuest)
#tcchat |
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4:24 pm
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lrmeyer747:
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Need to help users feel confident that their input isn't going into a black hole, which raises ?: what is best way to manage input? #tcchat |
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4:25 pm
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2moroDocs:
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A2: Microsoft also has an MVP program; ppl provide blog posts #tcchat |
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4:25 pm
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juliov27612:
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@PattyBlount2 Yes, a game will work in some contexts. Even prizes would work, but the reality is that the most dissatisfied... #tcchat |
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4:25 pm
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juliov27612:
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@PattyBlount2 will just leave and you'll have no indication. #tcchat |
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4:25 pm
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sarahokeefe:
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@hemantbaliwala credibility: varies, but the official docs often don't have the best info. UGC might held in HIGHER esteem #tcchat |
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4:26 pm
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larry_kunz:
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A2: Anne Gentle talks in her book about building the community. Responsiveness plays a big role: Let them know they're being heard. #tcchat |
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4:26 pm
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emcod:
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@PattyBlount2 Do tell. #tcchat |
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4:28 pm
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juliov27612:
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@larry_kunz But to be successful with that strategy you have to continually build the community as there are newbies all the time. #tcchat |
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4:28 pm
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PattyBlount2:
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Prob. is, people are busy - perhaps busier today than ever. We're asking them to waste time on our problems instead of theirs. #tcchat |
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4:29 pm
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2moroDocs:
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Q3: How do you integrate UGC into your main doc set? #tcchat |
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4:29 pm
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KnowledgeBishop:
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@2moroDocs Some content gets hosted elsewhere, but LI groups like "Unix United Professionals" do share product knowledge. #tcchat |
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4:29 pm
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2moroDocs:
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Q3: How do you integrate UGC into your main doc set? #tcchat |
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4:29 pm
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KnowledgeBishop:
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RT @rjacquez: Great topic today on #tcchat, embracing user-generated content in #techcomm. |
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4:30 pm
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emcod:
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@PattyBlount2 Agree. There has to be some payback. #tcchat |
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4:30 pm
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larry_kunz:
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@juliov27612 Yes: community building is a continual process. You can't just hang out a shingle and sit back. #tcchat |
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4:30 pm
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juliov27612:
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@PattyBlount2 The goal, then, is to convince them that our problems ARE theirs also. #tcchat |
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4:31 pm
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juliov27612:
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@PattyBlount2 Question becomes one of giving the community a sense of ownership. #tcchat |
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4:31 pm
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PattyBlount2:
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@juliov27612 or, that when they do have problems, we'll listen. #tcchat |
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4:31 pm
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KnowledgeBishop:
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@sarahokeefe Truth! Regarding high esteem of UGC, recent studies show consumers trust peers MUCH more than brands. #TCchat |
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4:31 pm
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juliov27612:
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@larry_kunz Would be more effective if you can get the community to continually refresh itself. #tcchat |
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4:32 pm
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juliov27612:
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@larry_kunz How can you do that, without too significant an investment. #tcchat |
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4:32 pm
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annegentle:
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@larry_kunz Thanks for mentioning my book! Just wanted to respond to your tweet to prove responsiveness. :) #walkinthetalk #tcchat |
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4:32 pm
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PattyBlount2:
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@sarahokeefe I think UCG IS held in higher esteem than official doc; how many people Google probs before checking Help? #tcchat |
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4:33 pm
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2moroDocs:
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Welcome to everyone joining today - Great comments! #tcchat |
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4:34 pm
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juliov27612:
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@PattyBlount2 UGC may be held in higher esteem, but is it always complete and accurate? That has to be solved also. #tcchat |
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4:34 pm
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PattyBlount2:
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@larry_kunz Agree; Anne's title "conversation" doesn't happen without responsiveness. #tcchat |
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4:34 pm
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hemantbaliwala:
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RT @PattyBlount2: @sarahokeefe I think UCG IS held in higher esteem than official doc; how many people Google probs before checking Help? #tcchat |
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4:35 pm
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2moroDocs:
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@PattyBlount2 @sarahokeefe That continually comes up. Think most Google firat. #tcchat |
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4:35 pm
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juliov27612:
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I think it all becomes a question of balance. Need to have engaged #techcomm with the communty. #tcchat |
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4:35 pm
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KnowledgeBishop:
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So who DO consumers trust? See data: http://bit.ly/Q30up #TCchat |
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4:36 pm
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PattyBlount2:
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@juliov27612 Complete? Accurate? That's the risk whenever I use a Google result to eradicate a virus, instead of 'official' method. #tcchat |
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4:36 pm
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robocolumn:
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@2moroDocs I think UGC is going to become a lot bigger and HATs will have to change to allow for it. #tcchat |
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4:36 pm
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2moroDocs:
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@juliov27612 Yes. How do you check everything for accuracy, particulary w/editing time reduced? #tcchat |
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4:37 pm
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juliov27612:
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@PattyBlount2 Yes, UGC has risks. But could be good starting point into the best info when done judiciously. #tcchat |
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4:37 pm
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2moroDocs:
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@robocolumn Plus more avenues for input/posting. What abt video out on YouTube? #tcchat |
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4:38 pm
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PattyBlount2:
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Do you 'assume' credibility when you use UCG? Similar to Wikipedia; I don't cite stats unless I can verify elsewhere. #tcchat |
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4:38 pm
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juliov27612:
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@robocolumn Do HATs have to change or does the production process need to change? #tcchat |
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4:38 pm
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KnowledgeBishop:
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If consumers trust peer data more than brand data, #techcomm may need to BECOME a peer just to hold mindshare. #tcchat |
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4:38 pm
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juliov27612:
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@2moroDocs Video may work in some contexts, but it comes down to my favorite answer: it depends. #tcchat |
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4:38 pm
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robocolumn:
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Surely it is down to our reputation as a communicators that earns trust with our user base. There's no magic bullet IMO. #tcchat |
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4:39 pm
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juliov27612:
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@2moroDocs Short answer is that you hope SME community is also engaged to add corrections when needed. #tcchat |
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4:39 pm
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lrmeyer747:
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@2morodocs re: checking for accuracy...how do you also address unclear input that might cause more confusion? #tcchat |
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4:39 pm
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hemantbaliwala:
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@PattyBlount2 @sarahokeefe #tcchat Looks like we will have to find ways to gel our content with UGC to make it more trustworthy... |
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4:39 pm
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robocolumn:
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@juliov27612 Probably a bit of both. HATs certainly have to change to allow users to link out to useful content from the output. #tcchat |
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4:40 pm
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2moroDocs:
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@juliov27612 True. Very good point. #tcchat Need to encourage SMEs. MS MVP maybe good ex for that. |
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4:40 pm
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emcod:
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@PattyBlount2 I think among users, credibility is usually apparent from the nature of the comment and track record. #tcchat |
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4:40 pm
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robocolumn:
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I'm there. Are you? RT @rjacquez: Great topic today on #tcchat, embracing user-generated content in #techcomm. |
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4:40 pm
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lrmeyer747:
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RT @knowledgebishop: If consumers trust peer data more than brand data, #techcomm may need to BECOME a peer just to hold mindshare. #tcchat |
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4:41 pm
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2moroDocs:
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@lrmeyer747 Exc question. Seems like there has 2 b someone on doc team that reviews. #tcchat |
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4:41 pm
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emcod:
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@KnowledgeBishop Interesting concept ... product reps as peers. #tcchat |
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4:41 pm
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juliov27612:
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@robocolumn Very true. I think that the HATs might be able to handle the input, but processes need to change. #tcchat |
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4:41 pm
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2moroDocs:
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If you can identify SMEs out in public and encourage to contribute, that may help w/moderation, so to speak #tcchat |
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4:41 pm
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robocolumn:
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@juliov27612 Good point. SMEs and others inside the company need to engage with UGC. #tcchat |
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4:41 pm
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KnowledgeBishop:
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@2moroDocs Q3: Time constraints limit UGC integration to topics readers search for but don't find on our site. #tcchat |
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4:41 pm
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juliov27612:
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@2moroDocs Your mention of MS reminds me that I have to research a current problem before my wife kills me. :D #tcchat |
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4:42 pm
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2moroDocs:
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Q3: How do you integrate UGC into your main doc set? #tcchat |
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4:42 pm
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PattyBlount2:
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@emcod I agree. I had PC virus and followed advice from unknown post - terrified to mess with system keys. I then checked feedback. #tcchat |
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4:42 pm
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2moroDocs:
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@juliov27612 Uh oh. Sounds ominous. #tcchat |
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4:43 pm
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2moroDocs:
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@robocolumn Great to see you here! #tcchat |
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4:43 pm
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rjacquez:
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@robocolumn I have an eSeminar now, so I can't make it but I'm looking forward to reading the transcript. I love this topic btw. #tcchat |
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4:43 pm
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KnowledgeBishop:
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@emcod: By "product reps as peers" I
mean as fellow members of a social knowledge community. #tcchat |
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4:43 pm
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robocolumn:
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@juliov27612 What are you doing here then? We want you back here for the next session :-) #tcchat |
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4:44 pm
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2moroDocs:
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@emcod Yes. Need to watch for that, encourage those experts. Build over time. #tcchat |
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4:44 pm
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emcod:
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A3: Helps to have a dynamic delivery system -- wiki, etc. Anyone using online/desktop sync? #tcchat |
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4:45 pm
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juliov27612:
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@2moroDocs UGC integration really depends on production cycles. I suspect most do as quickly as possible but may seem long 2 comm. #tcchat |
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4:45 pm
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2moroDocs:
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We've 15 mins left folks. Two last questions: integrating UGC into docs, & legal ramifications. Think the last is very impt. #tcchat |
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4:45 pm
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PattyBlount2:
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@emcod agree; problems in doc that remain in doc until next release degrade #techcomm credibility. Online=immediate correction #tcchat |
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4:47 pm
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2moroDocs:
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@rjacquez Great; thx. This topic keeps coming up, so is impt. Also top of the voting list for discussion. #tcchat |
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4:47 pm
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robocolumn:
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A3: With UGC in docs, should content be searchable, indexable or both? #tcchat |
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4:47 pm
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mojoneill:
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@2moroDocs Legal ramifications are more important for safety-critical products than for entertainment apps... #tcchat |
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4:48 pm
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mojoneill:
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@2moroDocs there may be some copyright issues involved for everyone, but I think that's more of a hurdle than an obstacle. #tcchat |
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4:48 pm
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lrmeyer747:
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I can see UGC presenting new challenges to technical editors; how is editing UCG different from doc generated by technical writers? #tcchat |
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4:48 pm
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robocolumn:
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@mojoneill What about copyright though? #tcchat |
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4:48 pm
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2moroDocs:
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@pattyblount2 Right. And if docs incorrect, will ppl come back, or look somewhere else? #tcchat |
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4:49 pm
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hemantbaliwala:
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And what about testing the UGC ? Wouldn't that be overwhelming ? #tcchat |
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4:49 pm
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2moroDocs:
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In the Troubleshooting chat, it was mentioned that perhaps much of UGC is troubleshooting-related. #tcchat |
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4:49 pm
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mojoneill:
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And then of course, given a passionate enough community of users UGC will happen regardless of your choice to embrace it or not. #tcchat |
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4:50 pm
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robocolumn:
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@2moroDocs Could the same be said about any docs? A user refers to docs to solve a problem surely #tcchat |
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4:51 pm
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robocolumn:
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@robocolumn Yes and don't call me Shirley :-) #tcchat |
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4:51 pm
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mojoneill:
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I see and consume a lot of UGC myself that follows this formula: User1: Hmmm...can't figure out X. User2: Yeah, here's how I did it #tcchat |
|
4:51 pm
|
2moroDocs:
|
Q5: What abt regulatory reqs? On #tcchat other day, discussed choice of user names 4 screen shots. Legal reqs 4 medical docs. (cont) #tcchat |
|
4:51 pm
|
2moroDocs:
|
What if someone puts out screen shots/videos with real names, or something like that? #tcchat |
|
4:52 pm
|
PattyBlount2:
|
See legal, copyright, etc. as subject-dependent. Each of us need to address this at corp. level. #tcchat |
|
4:53 pm
|
2moroDocs:
|
@robocolumn Yes, but thought was that couldn't find answer in docs, so made their own. Maybe ques by other users on forums, 4 ex #tcchat |
|
4:53 pm
|
PattyBlount2:
|
@robocolumn Airplane! reference... love it! #tcchat |
|
4:53 pm
|
mojoneill:
|
@PattyBlount2 (as is so often the case) ... I agree with Patty #tcchat |
|
4:53 pm
|
juliov27612:
|
Got on a call and got lost in the discussion. That said, I'll take my leave. Great stuff have a great week. #tcchat |
|
4:53 pm
|
robocolumn:
|
@2moroDocs Good point. We need to ensure that doesn't happen. #tcchat |
|
4:54 pm
|
emcod:
|
Probably. RT @2moroDocs: In the Troubleshooting chat, it was mentioned that perhaps much of UGC is troubleshooting-related. #tcchat #tcchat |
|
4:54 pm
|
2moroDocs:
|
@mojoneill Yes. What if UGC causes injury. Not in docs. Or incorrect in docs but correct in UGC. Is co liable? #tcchat |
|
4:54 pm
|
mojoneill:
|
But a content strategy that ignores UGC if there is user interest in participating is a content strategy that is alienating it's aud #tcchat |
|
4:55 pm
|
2moroDocs:
|
@mojoneill and would copyright fall by the wayside in favor of accuracy & other such issues? #tcchat |
|
4:55 pm
|
PattyBlount2:
|
@mojoneill My turn to agree with you! #tcchat |
|
4:56 pm
|
emcod:
|
@mojoneill What if interest is low. Is UGC an invalid approach? #tcchat |
|
4:56 pm
|
robocolumn:
|
Could all legal reqs be covered by some sort of UGC disclaimer? What about if docs cover many areas with different legal systems? #tcchat |
|
4:56 pm
|
mojoneill:
|
@2moroDocs That's a question for the lawyers. Most ToS limit liability and address copyright for UGC. But still, a lot will depend #tcchat |
|
4:56 pm
|
mojoneill:
|
on the nature of the product in question. #tcchat |
|
4:57 pm
|
emcod:
|
@robocolumn I'm surprised I haven't seen the term "moderation" yet in this conversation. #tcchat |
|
4:57 pm
|
mojoneill:
|
Will Ford allow UGC into it's owners manuals? Probably not. But there's no end of passionate UGC over on edmunds.com. #tcchat |
|
4:58 pm
|
2moroDocs:
|
But TWs have always had 2 keep legal issues in mind. New laws being written 2 address Internet etc. Perhaps coord/talk 2 Legal depts #tcchat |
|
4:58 pm
|
robocolumn:
|
@emcod Ah yes! Excellent point. Moderation in moderation of course :-) #tcchat |
|
4:58 pm
|
mojoneill:
|
@emcod if there's no interest, than focusing on UGC is silly. If there's no interest, but there should be, time to ask, "Why?" #tcchat |
|
4:59 pm
|
emcod:
|
@mojoneill No shortage of interest/passion when it comes to cars. :) #tcchat |
|
4:59 pm
|
paharvey:
|
So sorry I'm missing the UGC talk! Way too busy to follow coherently right now but looks like a great disc. #tcchat |
|
4:59 pm
|
PattyBlount2:
|
@mojoneill Agree; we need to involve Legal depts. in discussion. Too many answers depend on too many variables for single solution #tcchat |
|
5:00 pm
|
2moroDocs:
|
All this came up other day 4 me. User-generated coupons created probs for stores. Laws being analyzed/addressed. UGC on many minds #tcchat |
|
5:00 pm
|
Lilybiri:
|
Very interesting discussion, as a newbie want to 'listen' only #tcchat |
|
5:00 pm
|
emcod:
|
@mojoneill Interest usually grassroots. Harder to build with enterprise apps. #tcchat |
|
5:01 pm
|
mojoneill:
|
@emcod Right, but part of the promise of the long tail is that more passionate people can particpte in increasingly smller interests #tcchat |
|
5:01 pm
|
2moroDocs:
|
Yikes! An hour has gone by already. I'll officially close this, but of course, stay around for the afterparty. Discussion can go on! #tcchat |
|
5:01 pm
|
robocolumn:
|
I have to go guys/gals. See you next time. #tcchat |
|
5:01 pm
|
2moroDocs:
|
@lilybiri Glad you're here! Feel free to listen in anytime. #tcchat |
|
5:01 pm
|
mojoneill:
|
@emcod Right. But what's the def of "enterprise app"? Look at stack overflow. Adobe. @Atlassian products. etc... #tcchat |
|
5:02 pm
|
PattyBlount2:
|
@2moroDocs The 'after party'! I love it. #tcchat |
|
5:02 pm
|
2moroDocs:
|
@robocolumn Thanks for joining in today! #tcchat |
|
5:02 pm
|
emcod:
|
@PattyBlount2 Who has the penthouse suite? #tcchat |
|
5:04 pm
|
KnowledgeBishop:
|
@2moroDocs: A5: I'd say any UGC made visable on a brand's site needs a legal disclaimer: any UGC repurposed into #techcomm needs QA? #tcchat |
|
5:04 pm
|
2moroDocs:
|
@pattyblount2 Well, this is an event. Taking a cue from #GenY. See my post 2day 4 more info. This is r real-time, UGC event. #tcchat |
|
5:04 pm
|
lrmeyer747:
|
UGC raises challenge of terminology; need common understanding of terms such as community publ'ing, forums, cookbooks, crowdsourcing #tcchat |
|
5:04 pm
|
PattyBlount2:
|
Thanks to @2moroDocs and @knowledgebishop for another great chat
#tcchat |
|
5:04 pm
|
mojoneill:
|
RT @PattyBlount2: Thanks to @2moroDocs and @knowledgebishop for another great chat
#tcchat #tcchat |
|
5:05 pm
|
2moroDocs:
|
@lrmeyer747 Exc point. What if you've carefully developed taxonomy & folksonomy takes over? #tcchat |
|
5:05 pm
|
emcod:
|
@mojoneill Hard to imagine a passionate user base for SAP, PeopleSoft, etc. Maybe I'm wrong. #tcchat |
|
5:05 pm
|
hemantbaliwala:
|
@2moroDocs and @knowledgebishop thanks for the wonderful discussion :) Bye #tcchat |
|
5:05 pm
|
emcod:
|
RT @PattyBlount2: Thanks to @2moroDocs and @knowledgebishop for another great chat
#tcchat #tcchat |
|
5:06 pm
|
PattyBlount:
|
@emcod #tcchat Perhaps not 'passionate' but 'frustrated'. SAP is very difficult to implement. |
|
5:06 pm
|
2moroDocs:
|
@knowledgebishop What abt outside sites like YouTube? Go with their TOS? #tcchat Ask 2 take something down if breaks regulatory issue, 4 ex |
|
5:06 pm
|
KnowledgeBishop:
|
Excellent #TCchat on UGC for #techcomm from host @2moroDocs! Another helpful hour: Thank you Julie! |
|
5:07 pm
|
2moroDocs:
|
@knowledgebishop Thank you Tristan. Your comments insightful & helpful as always. #tcchat |
|
5:07 pm
|
emcod:
|
@PattyBlount Tap the frustration to promote UGC? ;-) #tcchat |
|
5:08 pm
|
KnowledgeBishop:
|
@hemantbaliwala: Glad you liked it: all credit goes to @2moroDocs who is the go-forward full time host. #tcchat |
|
5:08 pm
|
2moroDocs:
|
@hemantbaliwala Thanks for joining in, esp from so far from where I am! #tcchat |
|
5:08 pm
|
PattyBlount2:
|
@emcod Not sure UGC is viable for SAP, since implementations are so highly customized. #tcchat |
|
5:09 pm
|
2moroDocs:
|
@pattyblount2 Thanks, Patty! Great input, as always. & Congrats on your story being selected for the contest! #tcchat |
|
5:10 pm
|
2moroDocs:
|
@mojoneill Thanks! Glad you could be here today! Great thoughts, as usual. #tcchat |
|
5:11 pm
|
PattyBlount2:
|
@2moroDocs Thank you! What an honor it was to place in top ten! #tcchat |
|
5:11 pm
|
2moroDocs:
|
@emcod Thanks for being here today. I know I'm going to be reviewing transcripts to c all you've mentioned! #tcchat |
|
5:11 pm
|
KnowledgeBishop:
|
@emcod @PattyBlount2: I had fun too, but all thanks go to @2moroDocs who is our sole host now: She did the work and we all benefit! #tcchat |
|
5:13 pm
|
2moroDocs:
|
Wow! Just checked the stats. Didn't ck beforehand (always forget). As of now, though, there are over 200 mentions of #tcchat. Thx to all! |
|
5:13 pm
|
KnowledgeBishop:
|
@2moroDocs Hmm, not sure about legal and TOS. I'll have to study it. #tcchat |
|
5:13 pm
|
2moroDocs:
|
@pattyblount2 Yes, in case you all missed it, Patty placed 6th, I think, in Writer's Digest contest for her story. Congrats! #tcchat |
|
5:14 pm
|
PattyBlount2:
|
@2moroDocs Let's have t-shirts made. "No time to RTFM? Then #tcchat!" |
|
5:14 pm
|
2moroDocs:
|
I know Patty's news is an aside, but it's pretty cool. #tcchat |
|
5:15 pm
|
2moroDocs:
|
@pattyblount2 Uh oh. I'm admitting ignorance of RTFM. Can't guess it. #tcchat |
|
5:16 pm
|
divacoachdabney:
|
RT @KnowledgeBishop: If consumers trust peer data more than brand data, #techcomm may need to BECOME a peer just to hold mindshare. #tcchat |
|
5:17 pm
|
juliov27612:
|
@2moroDocs Read the fine manual. :D #tcchat |
|
5:17 pm
|
lrmeyer747:
|
RT @knowledgebishop: Excellent #TCchat on UGC for #techcomm from host @2moroDocs! Another helpful hour: Thank you Julie! |
|
5:18 pm
|
2moroDocs:
|
@divacoachdabney Hi there! Thx for stopping by our #tcchat. I love your #smmanners chat. Exc point by @KnowledgeBishop |
|
5:19 pm
|
ermphd:
|
@2moroDocs Gr8! As you know online presence takes time and work, but w good leadership it keeps on building. Bravo! til tonight #TCchat |
|
5:19 pm
|
divacoachdabney:
|
Thanks @2moroDocs Your #tcchat rocks! Thanks for supporting our #smmanners chat! |
|
5:20 pm
|
2moroDocs:
|
@knowledgebishop Yea, and it's really changing. Will keep my eyes open for that topic. I think some ex I posted have some legal info #tcchat |
|
5:21 pm
|
2moroDocs:
|
@divacoachdabney Thanks so much. #smmanners is very important. Can c it applying to prep of docs. Something 2 keep in mind. #tcchat |
|
5:22 pm
|
2moroDocs:
|
If we're dealing w/UGC, need to also keep in mind etiquette of social media. Shouldn't cross the lines! #tcchat #smmanners |
|
5:23 pm
|
2moroDocs:
|
@pattyblount2 Ohhhhhh. Thanks for the clarification. #tcchat |
|
5:24 pm
|
2moroDocs:
|
As you can see, TWs have huge task. Have to look at so many sides of so many ques, and somehow get accurate docs to ppl. #tcchat |
|
5:25 pm
|
2moroDocs:
|
@ermphd Thanks, Ed. Looking forward to S2. Always more great info. Thx for your examples of UGC earlier. #tcchat |
|
5:26 pm
|
2moroDocs:
|
@knowledgebishop Thanks, Tristan. It wouldn't be to this point without your assistance before now. Thx so much! #tcchat |
|
5:28 pm
|
2moroDocs:
|
One thing I'd like to say. @KnowledgeBishop is focused on including, engaging, & empowering individuals. Def contributed to start of #tcchat |
|
5:31 pm
|
2moroDocs:
|
To clarify some: polling everyone, asking for input 4 ques. That's all Tristan. Good ex of how to engage ur users and get some UGC. #tcchat |
|
5:36 pm
|
2moroDocs:
|
Now 4 some exciting news. Will post link 2 #tcchat paper.li. The UGC ex links posted yest & mentioned today r there. Take a look! #techcomm |
|
5:38 pm
|
2moroDocs:
|
The #tcchat Daily is out - read this Twitter newspaper on http://bit.ly/cmIR1t (15 contributions today) |
|
5:40 pm
|
2moroDocs:
|
Link to today's #tcchat newspaper. http://paper.li/tag/tcchat I think I have it set to b announced each day, but here's a link now #techcomm |
|
5:42 pm
|
2moroDocs:
|
My thought is that we'll b able to capture links 4 each week's #tcchat. If u have more ex, please post so they get in 2moro #techcomm |
|
5:45 pm
|
2moroDocs:
|
We still have #tcchat S2 later today, & links frm that will b in 2moro's paper. Then we can always links 2 review. #techcomm |
|
5:49 pm
|
2moroDocs:
|
Last note re #tcchat paper. A video in it. Will make more sense if u read transcripts at start of chat. Abt making chat an event #techcomm |
|
5:51 pm
|
2moroDocs:
|
Over & out 4 now. See u back at 7pm PT for S2 of #tcchat. Thanks so much 2 everyone that came by, participated, & viewed from the sidelines! |
|
5:54 pm
|
2moroDocs:
|
Oops! One more thing 4 now: preliminary #tcchat transcripts. S1 & ex from yesterday. http://bit.ly/9988bZ #techcomm |
|
5:55 pm
|
divacoachdabney:
|
RT @2moroDocs: If we're dealing w/UGC, need to also keep in mind etiquette of social media. Shouldn't cross the lines! #tcchat #smmanners |
|
5:57 pm
|
KnowledgeBishop:
|
@2moroDocs Most welcome! Appreciate your kind words! Have a great session 2! #TCchat |
|
6:08 pm
|
TC_Chat:
|
Preliminary #tcchat transcripts. S1 & ex from yesterday. http://bit.ly/9988bZ |
|
6:29 pm
|
2moroDocs:
|
@lrmeyer747 Thanks so much! I really appreciate your continued participation in the chats and throughout the week. #tcchat |
|
6:53 pm
|
lrmeyer747:
|
@2morodocs You're entirely welcome...Thanks for providing such a great forum for sharing and learning from each other! #tcchat |
|
7:23 pm
|
2moroDocs:
|
Remember: it's #tcchat DAY. Topic of Day: UGC. My mind swimming ideas after S1. If you have some, tweet away; use #tcchat. #techcomm |
|
7:23 pm
|
TC_Chat:
|
Remember: it's #tcchat DAY. Topic of Day: UGC. My mind swimming ideas after S1. If you have some, tweet away; use #tcchat. |
|
7:43 pm
|
TechRightTO:
|
RT @KnowledgeBishop: If consumers trust peer data more than brand data, #techcomm may need to BECOME a peer just to hold mindshare. #tcchat |
|
7:49 pm
|
sarahmaddox:
|
RT @2moroDocs: It's #tcchat day. Topic of day: User generated content #techcomm C u in 6 hours! |
|
8:38 pm
|
2moroDocs:
|
@sarahmaddox Grt! Some #tcchat prep info. Blog: http://bit.ly/b37RLe Paper: http://paper.li/tag/tcchat Transcripts: http://bit.ly/9988bZ |
|
11:59 pm
|
senendp:
|
RT @KnowledgeBishop: So who DO consumers trust? See data: http://bit.ly/Q30up #TCchat |
| |
|
October 22, 2010
|
|
|
KnowledgeBishop:
|
In one hour, join #TCchat session 2: Managing and Integrating User-Generated Content! #techcomm |
|
12:30 am
|
KnowledgeBishop:
|
Oops, jumped the gun: In 90 minutes, join #TCchat session 2: Managing and Integrating User-Generated Content! #techcomm |
|
12:30 am
|
lrmeyer747:
|
RT @knowledgebishop: Oops, jumped the gun: In 90 minutes, join #TCchat session 2: Managing and Integrating User-Generated Content! #techcomm |
|
1:24 am
|
2moroDocs:
|
Ok, S2 #tcchat peeps! Will RT this morning's post sent out1/2 hr before chat started. |
|
1:26 am
|
2moroDocs:
|
RT @2morodocs: New Post for today's #tcchat: Managing & Integrating UGC http://bit.ly/b37RLe Our own live event - #techcomm |
|
1:27 am
|
2moroDocs:
|
Other info for #tcchat S2: Paper that includes links of UGC examples, etc. : http://paper.li/tag/tcchat Transcripts: http://bit.ly/9988bZ |
|
1:28 am
|
2moroDocs:
|
Any links added during discussion in S2 will be in tomorrow's paper. So if you think of any, please put them in a tweet! #tcchat |
|
1:45 am
|
2moroDocs:
|
Crank up your fav tunes. S2 of our world-wide #tcchat party goes live in 15. Me? I'm rocking out in Seattle. C u you in a bit. #techcomm |
|
1:45 am
|
TC_Chat:
|
Crank up your fav tunes. S2 of our world-wide #tcchat party goes live in 15. Me? I'm rocking out in Seattle. C u you in a bit. #techcomm |
|
1:52 am
|
2moroDocs:
|
Will RT some examples. #tcchat |
|
1:52 am
|
2moroDocs:
|
RT @2morodocs: List of documentation wikis http://bit.ly/a7VcUJ #tcchat |
|
1:52 am
|
2moroDocs:
|
RT @2morodocs: Adobe Community Help via @ermphd http://bit.ly/coCB5 #tcchat |
|
1:52 am
|
2moroDocs:
|
RT @2morodocs: Blog posts by Excel MVPs http://bit.ly/9I5hcf & doc pg http://bit.ly/aBFbS6 & video submittal http://bit.ly/bA5nRN #tcchat |
|
1:53 am
|
2moroDocs:
|
RT @2morodocs: Atlassian UGC community documentation http://bit.ly/9tvVt3 #tcchat |
|
1:53 am
|
2moroDocs:
|
RT @2morodocs: Google Docs community YouTube channel http://bit.ly/atLONG #tcchat |
|
1:53 am
|
2moroDocs:
|
RT @2morodocs: Still Think You Don't Need Social Media? http://bit.ly/ch8b4E #tcchat |
|
1:55 am
|
2moroDocs:
|
Live in five, peeps. #tcchat (thought that would be fun to say) |
|
2:00 am
|
2moroDocs:
|
Welcome to S2 of today?s #tcchat! Topic: Managing & Integrating UGC #tcchat |
|
2:00 am
|
2moroDocs:
|
Reminders: please don?t use #techcomm tag. It will overwhelm it. Add #tcchat to your tweets. Thx! Also, no proprietary info! |
|
2:01 am
|
2moroDocs:
|
I don?t know if saw my post or not, but here?s a song for the chat, borrowing on @WriterChanelle?s #genychat a few weeks ago. (cont) #tcchat |
|
2:01 am
|
2moroDocs:
|
Song link: http://bit.ly/1GF6qo #tcchat |
|
2:01 am
|
2moroDocs:
|
We?re having our own real-time, live doc event. Let?s make some user-generated content. #tcchat. Let?s begin! |
|
2:02 am
|
2moroDocs:
|
Main topics: examples/types, encouraging input, integrating into docs, handling outside content, legal requirements #tcchat |
|
2:03 am
|
2moroDocs:
|
I'm chiming in from lovely Seattle today. #tcchat |
|
2:03 am
|
2moroDocs:
|
Jumping in to Q1... #tcchat |
|
2:04 am
|
2moroDocs:
|
Q1: Examples of UGC. There are websites, blogs, video, wikis, forums, Twitter ? what else? #tcchat |
|
2:04 am
|
robertwlevy:
|
Atlanta here. I keep missing these tech chats, or leaving after 5 minutes, so I hope to stick it out this time. #tcchat |
|
2:05 am
|
2moroDocs:
|
@robertwlevy Hi Robert! Glad you can stop by. It's late in Atlanta! #tcchat |
|
2:06 am
|
2moroDocs:
|
As far as examples go, there are the links I sent out, plus ppl mentioned comments in help topics. #tcchat |
|
2:06 am
|
2moroDocs:
|
I'd also like to say that I think Twitter chats are excellent ways to get content/community real-time. Take the pulse of users. #tcchat |
|
2:08 am
|
2moroDocs:
|
And in Julio's article, he showed how ppl in FB contributed to creating content and getting organized. #tcchat |
|
2:08 am
|
ricksapir:
|
Hi all :-) #tcchat (hope not too late!) |
|
2:09 am
|
ricksapir:
|
Other examples of UGC: crowdsourced translations #tcchat |
|
2:09 am
|
2moroDocs:
|
@ricksapir Nope! Not late. Thx for coming by. You're busy tonight, esp w/the meeting a short while ago. #tcchat |
|
2:10 am
|
2moroDocs:
|
@ricksapir How does that work? #tcchat |
|
2:11 am
|
2moroDocs:
|
@ricksapir Did that come up in the STC mtg earlier tonight? #tcchat |
|
2:12 am
|
2moroDocs:
|
Time-wise, I'm jumping to Q2 #tcchat |
|
2:12 am
|
2moroDocs:
|
Q2: What do you do to encourage input? #tcchat |
|
2:13 am
|
ricksapir:
|
Ever use Google translate to read website? you can help improve any translation #tcchat |
|
2:13 am
|
robertwlevy:
|
#tcchat It is late here, but I'm working on other stuff and trying to learn from the chat. |
|
2:14 am
|
2moroDocs:
|
A2: Some examples from earlier today: comments on topics, doc badges by Atlassian, MVP program by MS #tcchat |
|
2:15 am
|
2moroDocs:
|
@ricksapir Don't they have some sort of ongoing translation effort or something like that? #tcchat |
|
2:15 am
|
ricksapir:
|
A2: I think you/we have to accept the fact that most people *wont* input. The old 90:9:1 rule #tcchat |
|
2:16 am
|
WriterChanelle:
|
@2moroDocs Gotta love mood music. I recently got back in from the conference. Still playing catch up, so I'll have to miss out :( #tcchat |
|
2:17 am
|
2moroDocs:
|
@writerchanelle Thx Chanelle. I loved your use of a song a few chats back. Made it more fun. Think that GenY is on to something... #tcchat |
|
2:18 am
|
sarahmaddox:
|
Hallo all! #tcchat It's great to join you guys. Hallo Julie :) |
|
2:19 am
|
2moroDocs:
|
A2: good pt, Rick. Sugg earlier: how 2 engage/encourage power users w/more visibility to add content more often. #tcchat |
|
2:19 am
|
WriterChanelle:
|
@2moroDocs I like a multimedia approach. It keeps it lively and interactive. #tcchat |
|
2:19 am
|
sarahmaddox:
|
A2: #tcchat we held a doc sprint earlier this year, and have another one in a couple of weeks |
|
2:20 am
|
2moroDocs:
|
@sarahmaddox Hi! Good to see you. We're talking abt how 2 engage users. Think ur badges one way 2 encourage. #tcchat |
|
2:20 am
|
sarahmaddox:
|
@ricksapir A2: #tcchat Yes, agreed that few people will contribute. But those that do are stars, and incessantly ;) enthusiastic |
|
2:20 am
|
ricksapir:
|
A2: y, give power users the "power" to moderate, lead, create, ownership, a stake #tcchat |
|
2:20 am
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2moroDocs:
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@writerchanelle I'm going to have to ask you more about that. It's sure made it more fun today, I think. #tcchat |
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2:21 am
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sarahmaddox:
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@2moroDocs #tcchat The badges were a great idea by a tech writer, not even in our company! He made the suggestion via a comment on my blog. |
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2:22 am
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2moroDocs:
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@sarahmaddox So that's more of a big event. (Thinking GenY-ish here) More along the lines of live participation? #tcchat |
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2:23 am
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sarahmaddox:
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Would you like to see the badges? #tcchat They're in the rh column of my blog, near the bottom (with blue birds) http://bit.ly/4mqdU1 |
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2:23 am
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2moroDocs:
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A2: so you have your day-to-day power users/experts whom you reward in recognition somehow. Then real-time like sprints & T chats? #tcchat |
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2:23 am
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2moroDocs:
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A2: or am I totally misinterpreting here... #tcchat |
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2:24 am
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2moroDocs:
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Perhaps the real question is: how do we make the docs fun to be involved with? #tcchat |
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2:25 am
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sarahmaddox:
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@2moroDocs That's a great summary #tcchat Also build up a culture and continuously let people know how awesome they are - because they are! |
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2:26 am
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2moroDocs:
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@sarahmaddox Great! Thx for the link. I think that's a great way to involve ppl. #tcchat |
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2:26 am
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sarahmaddox:
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@2moroDocs Attending a doc sprint is a time commitment. People need a reason. Often a T-shirt and contact with others is enough #tcchat |
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2:27 am
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2moroDocs:
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I keep seeing & reading more that younger folks expect to be rewarded. Look at http://www.nick.com to get a glimpse of the future #tcchat |
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2:27 am
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sarahmaddox:
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@ricksapir #tcchat great point! People need to have a stake and to feel ownership of the product or documentation |
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2:27 am
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2moroDocs:
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So, to get good input, should have rewards at the ready. Badges, recognition... (just a thought) #tcchat |
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2:28 am
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2moroDocs:
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@sarahmaddox How long do they usually last? #tcchat |
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2:28 am
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ricksapir:
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fwiw, i think its more than just pats on the back. have to show contributors that *they* have the power to create and change things #tcchat |
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2:29 am
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sarahmaddox:
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@2moroDocs The first doc sprint was 3 days. The next one will be 2 days, because simpler content #tcchat |
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2:29 am
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2moroDocs:
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@sarahmaddox Didn't you write something up about it after another one? I seem to recall seeing that on your blog. #tcchat |
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2:29 am
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2moroDocs:
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Watching the clock... Onward. #tcchat |
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2:30 am
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2moroDocs:
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Q3: How do you handle UGC that?s outside your company docs or website? #tcchat |
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2:30 am
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sarahmaddox:
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@2moroDocs Yes :) a post about the people in the doc sprint http://bit.ly/dAJFVz and one about the planning http://bit.ly/9JIJFO #tcchat |
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2:31 am
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2moroDocs:
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@sarahmaddox Does everyone come to one place, or is it virtual to some degree? #tcchat |
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2:31 am
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ricksapir:
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A3: embrace and engage... and give up any attempt to control. The UGC outside of company is the target 1%ers #tcchat |
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2:32 am
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sarahmaddox:
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A3: One way is to link to blog posts from within the docs. Example: http://bit.ly/bPwQ6x #tcchat |
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2:32 am
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2moroDocs:
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@ricksapir That's a good point. How does one accomplish that? #tcchat |
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2:33 am
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drewylui:
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Hi to everyone on #tcchat |
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2:33 am
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sarahmaddox:
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@2moroDocs In the doc sprints we have people on location in Sydney and San Francisco, plus remote via Google Groups, wiki and chat #tcchat |
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2:34 am
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sarahmaddox:
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@drewylui Hallo Andrew #tcchat |
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2:34 am
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ricksapir:
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Post comments, cite as examples, directly invite to contribute. everyone likes to have their ego fed! #tcchat |
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2:34 am
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2moroDocs:
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@ricksapir If someone finds errors and makes UGC, do you get that in docs when possible then? #tcchat |
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2:34 am
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2moroDocs:
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thanks for all these links, Sarah. They're helpful. #tcchat |
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2:35 am
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ricksapir:
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Y. And then give that person access to the wiki (etc) so that they can make future fixes themselves. Give the 1%ers the power #tcchat |
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2:36 am
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2moroDocs:
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@ricksapir Those are great ideas. Would you ever have meetings w/the 1% to get more input, help doc direction? #tcchat |
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2:36 am
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ricksapir:
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#techcomm is becoming less and less about *creating* info, and more about *managing* info (imho) UGC = let everyone create #tcchat |
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2:37 am
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2moroDocs:
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@ricksapir Might that be a long process? Time for a 1%er to build reputation? #tcchat |
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2:37 am
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ricksapir:
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why have a "meeting"? if they have an idea, suggestion, input... as Nike says: just do it. #tcchat |
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2:38 am
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2moroDocs:
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@ricksapir Just Favorited that tweet! Exc point. #tcchat |
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2:40 am
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2moroDocs:
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@ricksapir I meant in terms of involving all for their thoughts real-time. Maybe something like this helpful. Online think tank mtg. #tcchat |
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2:41 am
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2moroDocs:
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The 1%ers might have BIG ideas they'd love to share. Give them a venue, give them the floor. #tcchat |
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2:41 am
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ricksapir:
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Not sure that real-time meetings are necessary. WIkipedia has many high quality articles written by folks with no meetings #tcchat |
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2:42 am
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ricksapir:
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i think it was #dilbert that said: no great idea ever survived a meeting #tcchat |
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2:43 am
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2moroDocs:
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@sarahmaddox Wow. That sounds like fun. Hectic, too. But that makes it a bit more exciting. #tcchat |
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2:43 am
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afox98:
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RT @ricksapir: #techcomm is becoming less and less about *creating* info, and more about *managing* info (imho) UGC = let everyone create #tcchat |
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2:45 am
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2moroDocs:
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@ricksapir Think not in the sense of sitting-around-a-table. For chats, for ex, many great ideas come up. Many grt chats out there #tcchat |
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2:45 am
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2moroDocs:
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We're at the 15 min left mark. Will toss out another question #tcchat |
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2:46 am
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2moroDocs:
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Q4: How do you integrate UGC into your main doc set? #tcchat Regular intervals? Immediate? |
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2:48 am
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MarkFidelman:
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RT @ricksapir: #techcomm is becoming less and less about *creating* info, and more about *managing* info (imho) <agree! #tcchat |
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2:49 am
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2moroDocs:
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If there's troubleshooting info out on the web, for instance, do you try & get it in asap? #tcchat |
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2:50 am
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ricksapir:
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A4: For wiki-based docs, let them edit/add/update directly. Give people power and you'll get collaboration #tcchat |
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2:50 am
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2moroDocs:
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Jumping to next question #tcchat |
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2:51 am
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2moroDocs:
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Q5: How do you address legal requirements? Ex: proprietary, regulatory, copyright #tcchat |
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2:51 am
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sarahmaddox:
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A4: #tcchat If it's a correction, we try to get it in asap. If it's edge case, then we just leave it "out there" and link to it. |
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2:52 am
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sarahmaddox:
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A5: We've put a Creative Commons by attribution licence on all our pages #tcchat so contributors know how their content will be used |
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2:52 am
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sarahmaddox:
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A5: #tcchat We've put a Creative Commons by attribution licence on all our pages #tcchat so contributors know how their content will be used |
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2:52 am
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ricksapir:
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A5: Legal depends. Much of my stuff is open source, LGPL, creative commons, etc. Not many restrictions #tcchat |
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2:53 am
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2moroDocs:
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Other day, was mentioned that for a regulated industry, a comment may need to be treated as an 'official complaint' and addressed #tcchat |
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2:53 am
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sarahmaddox:
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A5: #tcchat and we ask people to sign a licence agreement, similar to the Apache Contributor License Agreement |
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2:54 am
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2moroDocs:
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@sarahmaddox Good approach. Earlier was discussion of adding info to Terms of Use, too. #tcchat |
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2:57 am
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sarahmaddox:
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I've got to rush off to a meeting now. It was awesome chatting to you all and thanks for all the info #tcchat |
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2:57 am
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2moroDocs:
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A5: I've wondered how proprietary & IP is protected if UGC gets out there. Request for info 2 b taken down, etc? #tcchat |
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2:58 am
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2moroDocs:
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@sarahmaddox Thanks, Sarah! Glad you could fit this in - and thanks much for the links! #tcchat |
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3:02 am
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2moroDocs:
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It's 8pm - which means 11pm for you, Rick & Robert. That's late! I sure appreciate your coming by tonight! #tcchat |
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3:03 am
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robertwlevy:
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Glad to watch (even if I'm not one of the 1% this time). #tcchat |
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3:03 am
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ricksapir:
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had a gr8 time & informative. these #tcchat chats are highly useful |
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3:07 am
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2moroDocs:
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@robertwlevy Still a participant! U can, of course, tweet an idea anytime abt this. So if you think of something later, just tag it #tcchat |
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3:08 am
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2moroDocs:
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@ricksapir Thanks, Rick. Great comments! Thanks so much for stopping by & joining in! #tcchat |
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6:46 am
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cfidurauk:
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RT @ricksapir: #techcomm is becoming less & less about *creating* info, and more about *managing* info UGC = let everyone create #tcchat |
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1:00 pm
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KnowledgeBishop:
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#Follow the #TCchat host @2morodocs and wise advisors @PattyBlount2 @mojoneill @ermphd @juliov27612 @larry_kunz @sarahmaddox |
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1:02 pm
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juliov27612:
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@KnowledgeBishop A wise advisor? I'm honored, Tristan. #Follow #TCchat |
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1:08 pm
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PattyBlount2:
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As am I to be in such amazing company! RT @juliov27612: @KnowledgeBishop A wise advisor? I'm honored, Tristan. #Follow #TCchat |
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4:06 pm
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ermphd:
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@KnowledgeBishop I to am honored with the recognition Thx and Happy Friday! #Follow #TCchat |
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5:24 pm
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2moroDocs:
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The #tcchat Daily is out - read this Twitter newspaper on http://bit.ly/cmIR1t (17 contributions today) |
