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November 18, 2010
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4:10 am
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TC_Chat:
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S2 crew: new #tcchat poll re possible sched chgs. Pls vote! Very impt. http://bit.ly/9on0pe Want to make it work 4 as many as poss #techcomm |
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4:14 am
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2moroDocs:
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S2 crew: new #tcchat poll re possible sched chgs. Pls vote! Very impt. http://bit.ly/9on0pe Want to make it work 4 as many as poss |
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4:16 am
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iluvMarthasVY:
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RT @2moroDocs: S2 crew: new #tcchat poll re possible sched chgs. Pls vote! Very impt. http://bit.ly/9on0pe Want to make it work 4 as many as poss |
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6:45 am
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sarahmaddox:
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@TC_Chat: New #tcchat poll re possible sched chgs. http://bit.ly/9on0pe Thanks Julie! Voted. |
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3:30 pm
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TC_Chat:
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Join in today's #tcchat! Topic: Changing Roles in Doc Departments. Ex: curation, managing UGC, agile, specializing, wish list #techcomm |
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3:31 pm
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2moroDocs:
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Join in today's #tcchat! Topic: Changing Roles in Doc Departments. Ex: curation, managing UGC, agile, specializing, wish list |
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3:33 pm
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TC_Chat:
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@sarahmaddox Thanks for voting, Sarah! #tcchat @iluvMarthasVY Thanks for the RT re the polls |
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3:40 pm
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juliov27612:
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RT @2moroDocs: Join in today's #tcchat! Topic: Changing Roles in Doc Departments. Ex: curation, managing UGC, agile, specializing, wish list |
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4:02 pm
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KnowledgeBishop:
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Changing Roles in Doc Departments: Session 1 of #tcchat starts in ONE hour! #techcomm #stcorg |
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4:10 pm
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ermphd:
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@2moroDocs Morning folks. I'm lurking around on my Tweetdeck, #TCchat. :) |
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4:12 pm
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MargieClayman:
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Join 'im! RT @KnowledgeBishop Changing Roles in Doc Departments: Session 1 of #tcchat starts in ONE hour! #techcomm #stcorg |
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4:17 pm
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KnowledgeBishop:
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@margieclayman Yay! That means #tcchat is on the OFFICIAL list of Margie-endorsed discussions that MATTER! (I recommend you #ff @2moroDocs) |
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4:22 pm
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KnowledgeBishop:
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@margieclayman It's ALL good! Julie (@2moroDocs) is sole host of #tcchat now. I'm "gleeful advocate" and participant whenever possible. |
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4:42 pm
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TC_Chat:
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Quick notes re today's #tcchat: Changing Roles in Doc Depts. http://bit.ly/9EAFG3 See you in abt 15 mins! #techcomm |
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4:42 pm
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2moroDocs:
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Quick notes re today's #tcchat: Changing Roles in Doc Depts. http://bit.ly/9EAFG3 See you in abt 15 mins! |
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4:42 pm
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2moroDocs:
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@knowledgebishop @MargieClayman Thank you for sharing info about #tcchat! |
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4:43 pm
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2moroDocs:
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@ermphd Morning! Good to see ya! #tcchat |
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4:43 pm
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2moroDocs:
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@juliov27612 Thanks for the RT re #tcchat! |
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4:47 pm
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juliov27612:
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@2moroDocs YW! #tcchat |
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4:58 pm
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ermphd:
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@2moroDocs Excellent notes, Julie http://bit.ly/9EAFG3 #TCchat |
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5:01 pm
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2moroDocs:
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@ermphd Thx! Here at the wire - #tcchat |
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5:01 pm
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2moroDocs:
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Ok ? here we go! Welcome to S1 of today?s #tcchat! Topic: Changing Roles in Doc Departments #tcchat |
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5:01 pm
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2moroDocs:
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Reminders: please don?t use #techcomm tag. It will overwhelm it. Add #tcchat to your tweets. Thx! Also, no proprietary info! |
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5:02 pm
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juliov27612:
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@2moroDocs And oh, so many roles there are. #tcchat |
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5:02 pm
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2moroDocs:
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Main topics: curation, UGC, editing, editorial boards, specializing, wish list #tcchat |
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5:02 pm
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2moroDocs:
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Announcement: pls vote in the poll re possible #tcchat schedule changes. http://bit.ly/9on0pe |
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5:02 pm
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2moroDocs:
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Note: will post ques using @TC_Chat. Then you can open that feed & easily see current questions #tcchat |
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5:03 pm
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2moroDocs:
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@juliov27612 More every day... #tcchat |
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5:03 pm
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TC_Chat:
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Q1: There?s more and more content to manage in-site and online. Is role leaning toward a collector of info as well as producer? #tcchat |
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5:05 pm
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juliov27612:
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A1: Definitely. I heard talk last week that spoke about information management. A melding of content strategy and curation, I think. #tcchat |
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5:05 pm
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KnowledgeBishop:
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@TC_Chat I believe official content curation role is inevitable, but I'm not seeing it in practice just yet. #tcchat |
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5:06 pm
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2moroDocs:
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@juliov27612 A1: Are curation needs increasing, do you think? #tcchat |
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5:07 pm
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juliov27612:
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@2moroDocs To do best job for customer, I think u need to be aware of what they are saying and how it fits into product doc and flow #tcchat |
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5:07 pm
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ermphd:
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@KnowledgeBishop AI Agree, we are in the early stages of the Techcom transition #TCchat |
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5:07 pm
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2moroDocs:
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Curation perhaps something to plan for more now? More of a research phase now? #tcchat |
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5:08 pm
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ermphd:
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@2moroDocs Seems a reasonable plan, but things are changing almost daily #TCchat |
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5:08 pm
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juliov27612:
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@2moroDocs Curation has always been there. Just not to current extent. #tcchat |
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5:08 pm
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KnowledgeBishop:
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@TC_Chat A1: I do see teams assigning resources to scour external content for actionable knowledge. #tcchat |
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5:08 pm
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davkow:
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Following today's #tcchat (@2moroDocs) "Changing Roles in Doc Departments" http://bit.ly/9EAFG3 |
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5:09 pm
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TC_Chat:
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Q2: Content strategist: a new role? #tcchat |
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5:09 pm
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larry_kunz:
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A1: Yes....Collector, organizer, editor (to make it all editorially correct and consistent)...In short, curator. #tcchat |
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5:09 pm
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KnowledgeBishop:
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@2moroDocs Exactly - research, listening, monitoring - but a few companies (autodesk via mindtouch) already co-author with users. #tcchat |
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5:10 pm
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juliov27612:
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A2: I think new term and scope definition of an already existing role. Probably one that needed more clarity in any case. #tcchat |
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5:10 pm
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larry_kunz:
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A2: Content strategist: A new role. NOT what we've always been doing -- not most of us, anyway. #tcchat |
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5:11 pm
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mitwa_tw:
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RT @larry_kunz: A2: Content strategist: A new role. NOT what we've always been doing -- not most of us, anyway. #tcchat |
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5:11 pm
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2moroDocs:
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@knowledgebishop A1: Is this becoming more of a priority, do you think? #tcchat |
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5:11 pm
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mitwa_tw:
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RT @KnowledgeBishop: @TC_Chat A1: I do see teams assigning resources to scour external content for actionable knowledge. #tcchat |
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5:11 pm
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juliov27612:
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Strategist needed long ago but I think inconsistent information and different voices from same source brought the role forward. #tcchat |
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5:12 pm
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KnowledgeBishop:
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@TC_Chat A2: I'd suggest "Content Strategist" is more "new title" than "new role": Some have done these tasks for years. #tcchat |
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5:12 pm
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juliov27612:
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@KnowledgeBishop I agree. I think that those with broader view of content for org. saw need for direction. #tcchat |
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5:13 pm
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mitwa_tw:
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RT @TC_Chat: Q2: Content strategist: a new role? #tcchat |
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5:13 pm
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2moroDocs:
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@juliov27612 @larry_kunz A2: strategist more of an evolving role, perhaps? #tcchat |
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5:13 pm
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juliov27612:
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Though I also agree with Larry that in some cases the role is "new". #tcchat |
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5:13 pm
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juliov27612:
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@2moroDocs Think that recognition of the need is evolving. #tcchat |
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5:13 pm
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KnowledgeBishop:
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@TC_Chat A2: I think I was a "Content Strategist" ten years before I knew what to call it. #tcchat |
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5:13 pm
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juliov27612:
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@2moroDocs Started with web content. Growing to rest of information flow. #tcchat |
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5:13 pm
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TC_Chat:
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Q3: Might something like an editorial board be helpful for establishing UGC guidelines, reviewing legal reqs, handling socmed? #tcchat |
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5:14 pm
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juliov27612:
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@TC_Chat A3: I'm not sure ed. board needed. Most corps. have something in place already to handle some of those reqs. #tcchat |
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5:15 pm
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juliov27612:
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@TC_Chat Socmed just another wrinkle in the input stream. #tcchat |
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5:15 pm
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juliov27612:
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@ermphd Yes, volume dictates amount of curation. #tcchat |
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5:16 pm
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2moroDocs:
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@knowledgebishop @juliov27612 @larry_kunz You're all raising interesting note. R titles changing more 2 reflect added reqs of 2day? #tcchat |
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5:17 pm
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juliov27612:
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@2moroDocs Titles may not be changing formally, but there is identity crisis about reqs. and current titles. #tcchat |
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5:17 pm
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2moroDocs:
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@juliov27612 A3: So perhaps legal reqs handled at higher corp level, & UGC guidelines at doc dept level? #tcchat |
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5:17 pm
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ermphd:
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A3 How do we define the skill requirements for the expanded role? #TCchat |
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5:18 pm
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2moroDocs:
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@juliov27612 Wonder how that's filtering down to job descriptions #tcchat |
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5:19 pm
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content2000:
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@TC_Chat A1 - I see the curator role NEEDing to come, but don't see corp. support for that yet. No high-level awareness #tcchat |
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5:19 pm
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juliov27612:
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@2moroDocs I think you're onto something there. doc dept. still has knowledge of reqs. but will defer to legal when in quandry. #tcchat |
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5:19 pm
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juliov27612:
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@2moroDocs Not sure if any of this is filtering into job descriptions yet. Think that push has to come from ground up. #tcchat |
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5:20 pm
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2moroDocs:
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@content2000 This will tie in to a ques I have coming in a bit. Stay tuned! #tcchat |
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5:20 pm
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juliov27612:
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@content2000 Those that don't see curation need will quickly find out that they will need it. Think United Airlines. #tcchat |
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5:20 pm
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ermphd:
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@juliov27612 That's why I asked the Q re def of skills for the curators #TCchat |
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5:21 pm
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juliov27612:
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@ermphd The skills are analysis, ability to prioritize, others that my addled brain is withholding from me right now. LOL #TCchat |
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5:22 pm
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sandra_barret:
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@TC_Chat Q2 - content strategist is at least a recognized need (slowly growing recognition) but again, not seeing the job titles. #tcchat |
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5:22 pm
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2moroDocs:
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@juliov27612 Interesting. So doc depts need 2 plan to push needed chgs up the chain more. Roles, new reqs like socmed, coord w/legal #tcchat |
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5:22 pm
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juliov27612:
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@ermphd Very similar to normal tech comm skills but at a more global level. #TCchat |
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5:22 pm
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2moroDocs:
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Jumping to next ques, per comments #tcchat |
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5:22 pm
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larry_kunz:
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A3: Editorial board sounds like bureaucracy.....Would prefer a comprehensive style guide. #tcchat |
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5:22 pm
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juliov27612:
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@2moroDocs Yes, we should push up. We're in charge of our careers, right @KnowledgeBishop #tcchat |
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5:23 pm
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ermphd:
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@juliov27612 Agree, that makes sense and I think that normal Techcomm skill must expand to include multi and social medai ;) #TCchat |
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5:23 pm
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juliov27612:
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@ermphd Yes, a career path. #TCchat |
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5:23 pm
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content2000:
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@larry_kunz agreed. Content Strategist takes on a new/stronger focus than what we've regularly done. #tcchat |
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5:24 pm
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2moroDocs:
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The #tcchat Daily is out - read this Twitter newspaper on http://bit.ly/cmIR1t (2 contributions today) |
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5:24 pm
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juliov27612:
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@larry_kunz Agree that editorial board sounds too bureaucratic. #tcchat |
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5:24 pm
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KnowledgeBishop:
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@juliov27612 Yes! Proactivity is power! #tcchat |
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5:24 pm
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TC_Chat:
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Q4: There are new roles coming into play, it seems. How impt is Evangelist now? Pushing up the chain, reaching out to depts, world #tcchat |
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5:25 pm
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juliov27612:
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@TC_Chat Which evangelist? I think there may actually be more needed now. #tcchat |
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5:25 pm
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juliov27612:
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@TC_Chat Especially convincing some orgs. about importance of curation, strategy, etc. #tcchat |
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5:25 pm
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2moroDocs:
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@knowledgebishop @juliov27612 Woohoo! Agreed. Best time ever to be proactive. Exciting times, methinks #tcchat |
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5:26 pm
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2moroDocs:
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@juliov27612 Do we need to split this out, then? Pick who is evangelizing where? In-house. Outside via socmed? #tcchat |
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5:27 pm
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ermphd:
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A4 Considering that Corp investment in curation and UGC is slow, the evangelist role seems crucial #TCchat |
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5:27 pm
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juliov27612:
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@2moroDocs I think you need an evangelist for each major prong in tech comm. #tcchat |
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5:27 pm
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content2000:
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@TC_Chat A3- not sure editorialboard's role in socmed,but the rest makes sense #tcchat |
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5:28 pm
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juliov27612:
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@2moroDocs I wouldn't differentiate between in-house and outside. Message should be the same. #tcchat |
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5:28 pm
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ermphd:
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@juliov27612 Good point, the more evangelists the better #TCchat |
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5:28 pm
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juliov27612:
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@2moroDocs Heck, we still need evangelists for structured authoring. #tcchat |
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5:29 pm
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2moroDocs:
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A side note re evangelizing socmed. I'd look into teaming up w/marketing on that. Think they're also working on it. #tcchat |
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5:29 pm
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juliov27612:
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@2moroDocs I'd look at removing the barrier between marketing, sales, support, and product documentation. #tcchat |
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5:30 pm
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ermphd:
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@2moroDocs If you leave the marketing folks on their own, their focus will be difft from everyone else #TCchat |
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5:30 pm
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juliov27612:
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@2moroDocs Single, consistent messaging across the board. All facets included. #tcchat |
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5:31 pm
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juliov27612:
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@2moroDocs I see your point now about in-house vs. outside. #tcchat |
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5:32 pm
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content2000:
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@TC_Chat Q4- funny u should ask. I tacked 'Evangelist' onto my job name (unofficially) but it accounts for good portion of my role #tcchat |
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5:32 pm
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2moroDocs:
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@juliov27612 Exc pt. Evanglze w/depts. Be proactive. Put on comm hat so left hand knows what right is doing. How techcomm can help. #tcchat |
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5:33 pm
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juliov27612:
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@2moroDocs Worst that can happen is that e1 thinks ur nuts (like me). #tcchat |
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5:33 pm
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content2000:
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AMEN! RT @juliov27612: @2moroDocs I'd look at removing the barrier between marketing, sales, support, and product documentation. #tcchat |
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5:34 pm
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TC_Chat:
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Q4: Roles. How impt to specialize more now? Ex: cont mgmt, usability, socmed. No time 4 everyone 2 know all. Round out teams? #tcchat |
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5:34 pm
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juliov27612:
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@TC_Chat A4: Teams useful. Have e1 rotate through all roles. Need to know e1's pain. #tcchat |
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5:34 pm
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KnowledgeBishop:
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@2moroDocs I do a LOT of cross-functional evangelism: Who we are, what we do, how we can help YOU succeed. #tcchat |
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5:35 pm
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juliov27612:
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@TC_Chat I don't think u can be effective in any 1 role, if you don't know what the other roles' concerns are. #tcchat |
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5:35 pm
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content2000:
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@TC_Chat Q4:Roles -same issue as before-no uppermgmt support for any role other than 'writer'. #tcchat |
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5:35 pm
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2moroDocs:
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@content2000 Grt idea. More & more impt. Begs another ques: determining what to add to job desc #tcchat |
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5:36 pm
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juliov27612:
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@2moroDocs Or, more appropriately, how to sell the job descrips. to upper mgmt. #tcchat |
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5:36 pm
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ermphd:
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@content2000 Seems that we are stuck until upper mgt buys into the new reality #TCchat |
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5:36 pm
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KnowledgeBishop:
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@TC_Chat: A4: I AM seeing some assign delivery coordinator roles (basically content strategy) freeing up others for pure authoring. #tcchat |
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5:36 pm
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juliov27612:
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@2moroDocs Need to crisply define the roles. #tcchat |
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5:37 pm
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content2000:
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A4:Roles most writers imo stay writers,but need a new role (or three) for the extended work-curation,soc-media,content strategy, etc #tcchat |
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5:37 pm
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juliov27612:
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@KnowledgeBishop Delivery coordinator? Sounds like someone putting together milk routes. (I'm old) #tcchat |
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5:37 pm
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content2000:
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...where only one person in dept, acts in that extended role capacity. #tcchat |
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5:37 pm
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juliov27612:
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@content2000 Yes. That sounds about write. #tcchat |
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5:38 pm
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juliov27612:
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@content2000 But could be more than 1 person depending on org. #tcchat |
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5:38 pm
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mojoneill:
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@ermphd or what to do if they don't. #tcchat |
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5:38 pm
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2moroDocs:
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What I'm seeing here: more need to push info up the chain of command: needs & info abt how chgs affecting docs #tcchat More planning now! |
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5:38 pm
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juliov27612:
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@content2000 Or 1 person may have multiple roles, as long as it's clearly defined. #tcchat |
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5:38 pm
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ermphd:
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@content2000 @juliov27612 Content Delivery Coordinator CDC #TCchat |
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5:39 pm
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juliov27612:
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@ermphd LOL - I don't think I want to be in CDC. #TCchat |
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5:39 pm
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content2000:
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@juliov27612 yes,depends on dept, size. maybe every doc mgr needs a content mgr sidekick for all these extended duties? #tcchat |
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5:39 pm
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juliov27612:
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@2moroDocs Yes. We can talk amongst ourselves all we want, but if mgmt doesn't understand, it's just talk. #tcchat |
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5:40 pm
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juliov27612:
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@content2000 Yes, there may needs be a people and a content specialist in doc dept. #tcchat |
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5:40 pm
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KnowledgeBishop:
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@TC_Chat I like what @LeadToday says: "If success is to be, YOU must make it so." We dare not wait: We have to teach. #tcchat |
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5:40 pm
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ermphd:
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@juliov27612 So how do Techcomms make the compelling case to mgt? #TCchat |
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5:40 pm
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juliov27612:
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@KnowledgeBishop Excellent thought. #tcchat |
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5:41 pm
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2moroDocs:
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@juliov27612 Time to think about business cases. To make the argument, what is needed? Something 2 consider #tcchat |
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5:41 pm
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content2000:
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okay so strategies for making upper mgmt aware of the need for these new roles? Do we have success cases we can point 'em to? #tcchat |
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5:41 pm
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juliov27612:
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@ermphd Need to formulate ROI for the roles. #TCchat |
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5:41 pm
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juliov27612:
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@content2000 We can point to failures in lack of roles more readily than successes with roles. #tcchat |
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5:41 pm
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ermphd:
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@juliov27612 Absolutely, ROI is what will get mgt listening #TCchat |
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5:41 pm
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juliov27612:
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@content2000 Mostly because we may be unaware of those with the existing roles. #tcchat |
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5:41 pm
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KnowledgeBishop:
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@ermphd Compelling case is made using web stats, metrics, data - Always with profitability at the center #tcchat |
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5:42 pm
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juliov27612:
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@2moroDocs Need to map support costs for product to mismanaged messages. Inconsistencies. Cost of lack of reuse. #tcchat |
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5:42 pm
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ermphd:
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@KnowledgeBishop mgt knows the golden rule "Sales relates to income, all else is expense" #TCChat |
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5:43 pm
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juliov27612:
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@KnowledgeBishop Web states may be less relative to the ROI case. #tcchat |
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5:43 pm
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2moroDocs:
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@content2000 Exc ques. We need 2 start posting such ex somewhere. Would be gd 4 all. Another ex of need 2 collab as an industry #tcchat |
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5:44 pm
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juliov27612:
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@KnowledgeBishop Web metrics may help you get answer, but they aren't the only thing to use in bus. case. #tcchat |
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5:44 pm
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kemulholland:
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@juliov27612 it's important to know what mgmt actually cares abt (may surprise u) - target THAT when you build bus. case. #tcchat |
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5:45 pm
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2moroDocs:
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@juliov27612 Gd pt. Someone posted NYTimes article yest on #techcomm re doc failure. Even tagging in T can help for ex collection #tcchat |
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5:45 pm
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juliov27612:
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@kemulholland Very true. You may also have to educate mgmt. about error in thought processes. #tcchat |
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5:45 pm
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juliov27612:
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RT @2moroDocs: @juliov27612 Gd pt. Someone posted NYTimes article yest on #techcomm re doc failure. Even tagging in T can help for ex collection #tcchat |
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5:46 pm
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KnowledgeBishop:
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A growing segment prefers self-service #custserv: #techcomm HAS the content. We need only build the bridge. #tcchat |
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5:46 pm
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kemulholland:
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@juliov27612 Or not. Horses, water, rehydration. May b things afoot they're not talking abt. #tcchat |
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5:46 pm
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ermphd:
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@juliov27612 Front end costs are easy 4 bean counters to quantity. Back end costs related to poor help/content docs difficult to doc #TCchat |
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5:46 pm
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2moroDocs:
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@kemulholland and how is mgmt perception of needs changing as well? So many outside forces affecting companies these days. #tcchat |
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5:47 pm
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juliov27612:
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@ermphd Doesn't mean we should ignore them in favor of the easy things to count. #TCchat |
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5:48 pm
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juliov27612:
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@kemulholland U just point out that we have to communicate with them so both sides know the score. #tcchat |
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5:48 pm
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ermphd:
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@juliov27612 Correct, part of our challenge is to help mgt correct incomplete perceptions #TCchat |
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5:48 pm
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kemulholland:
|
@2moroDocs In many businesses, it's not changing at all. Give it yr best shot & get out if they're committed to old-think. #tcchat |
|
5:48 pm
|
2moroDocs:
|
I've seen it on many chats. Many industries grappling w/same issues. How r cos adapting 2 new biz realities? 1 reason 2 evangelize? #tcchat |
|
5:49 pm
|
2moroDocs:
|
Yikes! 10 mins left. Will toss out another ques #tcchat |
|
5:50 pm
|
juliov27612:
|
@kemulholland While I understand some bus. not changing, need to raise awareness. No surprises on what's imp. between mgmt. & team. #tcchat |
|
5:50 pm
|
ermphd:
|
@kemulholland Those committed to old think are a disappearing bunch as their cos loose more traction #TCchat |
|
5:51 pm
|
TC_Chat:
|
Q5: What's on your wish list re new roles? #tcchat What new reqs r u seeing that need 2 b addressed? |
|
5:52 pm
|
kemulholland:
|
@juliov27612 Agreed; one MUST try. #tcchat |
|
5:52 pm
|
juliov27612:
|
@TC_Chat Tough one. After my trip one I think that understanding global market is a new req. #tcchat |
|
5:52 pm
|
2moroDocs:
|
A5: what I'm seeing based on comments here. Wishes: job description updates. More info to upper mgmt to recognize needs, role chgs #tcchat |
|
5:52 pm
|
ermphd:
|
A5 Better understanding of the role of multimedia in the techcomm transition #TCchat |
|
5:53 pm
|
content2000:
|
@TC_Chat Q5:Content strategist, UGC curator, Czar of Minimilism and Reuse #tcchat |
|
5:53 pm
|
juliov27612:
|
@ermphd Yeah, saw a presentation by a high-up in a co. (remain nameless) thinks multimedia will replace text. Not realistic, IMHO #TCchat |
|
5:53 pm
|
ermphd:
|
@juliov27612 Very good point. The global market is tilting toward Asia and we must consider that #TCChat |
|
5:54 pm
|
2moroDocs:
|
@juliov27612 Great point. World shrinking faster than ever. Real-time adds another layer #tcchat |
|
5:54 pm
|
juliov27612:
|
@2moroDocs May need a world curation dept. :D #tcchat |
|
5:54 pm
|
KnowledgeBishop:
|
@TC_Chat A5: Role wish list? Knowledge Integrator: finds out what customers need, gets or writes it, scrubs it, delivers it. #tcchat |
|
5:55 pm
|
juliov27612:
|
@KnowledgeBishop I like that! #tcchat |
|
5:55 pm
|
ermphd:
|
@juliov27612 I like to think the Techcomm is transitioning to Words+ where "+" is all forms of multi media, but words are foundation #TCchat |
|
5:55 pm
|
juliov27612:
|
@ermphd Right. #TCchat |
|
5:55 pm
|
2moroDocs:
|
A5: these comments making me think that doc depts need to find time to look outward & forward more & plan. Help 2 build biz cases? #tcchat |
|
5:56 pm
|
ermphd:
|
@KnowledgeBishop I like it to, organic desc #TCchat |
|
5:56 pm
|
juliov27612:
|
@2moroDocs As a group, tech comm tends to avoid bus. cases. We need to change that mindset. #tcchat |
|
5:57 pm
|
ermphd:
|
@2moroDocs Right on, Juile, doc depts need to step up from the sidelines #TCChat |
|
5:57 pm
|
juliov27612:
|
@2moroDocs We must become MORE bus. aware than ever. #tcchat |
|
5:57 pm
|
kemulholland:
|
@2moroDocs Absolutely true. If we are forever reacting to the present instead of planning for the future, we will never be valued. #tcchat |
|
5:57 pm
|
2moroDocs:
|
A5: wish list: clones! 5 to a person, at least. #tcchat |
|
5:57 pm
|
ermphd:
|
@2moroDocs Amen #TCchat |
|
5:57 pm
|
juliov27612:
|
@kemulholland So true! #tcchat |
|
5:58 pm
|
content2000:
|
@ermphd YES! biggest wishlist - more peeps in dept to get the job done RIGHT #TCchat |
|
5:58 pm
|
juliov27612:
|
@2moroDocs I'd rather have an improvement of myself rather than a clone, please. :D #tcchat |
|
5:59 pm
|
ermphd:
|
@content2000 For that we must convince mgt that the current level of support is not RIGHT #TCchat |
|
5:59 pm
|
kemulholland:
|
@content2000 4 that, we must justify the value of "done RIGHT" vs "DONE". Can only do that with numbers that line up w/mgmt values. #tcchat |
|
6:00 pm
|
juliov27612:
|
@ermphd Yes, we have to convince mgmt that BAU is not good enough. #TCchat |
|
6:00 pm
|
2moroDocs:
|
@content2000 Yep. Ties back to evangelist, planning - biz reqs, pushing revised dept/role needs up the chain, IMO #tcchat |
|
6:00 pm
|
content2000:
|
@ermphd tough sell considering upper mgmt wants to do MORE w/ less and cheaper labor #TCchat |
|
6:00 pm
|
juliov27612:
|
@kemulholland Well said. Bus. needs must align. #tcchat |
|
6:01 pm
|
2moroDocs:
|
Jeepers. Another hour gone by already. Great convos & points made. Officially closing this, but feel free to continue! #tcchat |
|
6:01 pm
|
juliov27612:
|
@content2000 That desire may not be right and we are only ones to convince otherwise. Can do more with less, but not nec. cheaper. #TCchat |
|
6:01 pm
|
ermphd:
|
@content2000 Agreed, solution is hard but when reveune falls, they may wake up #TCChat |
|
6:01 pm
|
juliov27612:
|
@2moroDocs Whew! I think I've bored u folks enough. Have a gr8 day. #tcchat |
|
6:03 pm
|
2moroDocs:
|
@content2000 Indeed. Seems 2 me that doc depts need to double, not shrink. #tcchat So many new responsibilities #tcchat |
|
6:03 pm
|
ermphd:
|
Good chat all. Thx for sharing #TCchat |
|
6:03 pm
|
2moroDocs:
|
@juliov27612 You never bore us, Julio. :) I appreciate your attendance and thoughts - #tcchat |
|
6:04 pm
|
juliov27612:
|
@kemulholland Unless we prove the correlation. #tcchat |
|
6:05 pm
|
ermphd:
|
RT @juliov27612: @kemulholland Unless we prove the correlation. #tcchat <We need data 2 support case> |
|
6:07 pm
|
2moroDocs:
|
Oops! Almost forgot. Please vote regarding possible #tcchat schedule changes! On the website |
|
6:09 pm
|
2moroDocs:
|
@ermphd Thanks for participating today, Ed! #tcchat |
|
6:14 pm
|
2moroDocs:
|
Thx 4 participation in #tcchat 2day @juliov27612 @ermphd @kemulholland @content2000 @knowledgebishop Covered much ground! |
|
6:14 pm
|
2moroDocs:
|
Thanks as well for chiming in on today's #tcchat @mitwa_tw @larry_kunz @davkow @sandra_barret Great convos! |
|
6:35 pm
|
TC_Chat:
|
#tcchat RT @flacke Pity u missed Mark Forry's preso at http://www.infomanagementcenter.com/DITAeurope/2010/agenda.htm (def new roles) >Thx! |
|
7:13 pm
|
docboxwriter:
|
@juliov27612 Very good points, Julio #tcchat #tcchat |
|
9:25 pm
|
BillAlbing:
|
Any way of doing analytics on #tcchat? How many participated? How many "subscribe"? How many links and hash tags used? How many mentions? |
|
9:35 pm
|
retexperience:
|
RT @knowledgebishop: A growing segment prefers self-service #custserv: #techcomm HAS the content. We need only build the bridge. #tcchat ^KK |
|
9:37 pm
|
ricksapir:
|
Good idea //RT @BillAlbing Any way of doing analytics on #tcchat? |
|
10:51 pm
|
2moroDocs:
|
@billalbing Sure are. Stats re partic, no of tweets on http://wthashtag.com/Tcchat. It's down 2day, so can't c or get transcripts #tcchat |
|
10:52 pm
|
2moroDocs:
|
Some log files for my blog re no of times transcripts pg accessed #tcchat |
|
10:55 pm
|
2moroDocs:
|
Stats for @TC_chat feed for #tcchat. See the info in my post re Twitter analytics; use the apps & look up @TC_Chat. http://bit.ly/cWj4Dj |
|
10:57 pm
|
2moroDocs:
|
Daily paper for #tcchat tag: http://paper.li/tag/tcchat As of today, 770 views & 1 subscriber. Any links posted to tag are included in paper |
|
10:59 pm
|
2moroDocs:
|
The @ mentions are recorded in the various Twitter analytics apps out there (see prev tweet re the apps) #tcchat |
|
11:01 pm
|
2moroDocs:
|
Was putting lists of participants on TweepML, but that's been down a bit. http://tweepml.org/ When it's back up, can get the lists. #tcchat |
|
11:02 pm
|
2moroDocs:
|
One thing there's no way to know or track: how many ppl r attending but not tweeting. If it's not tweeted, apps can't record/analyze #tcchat |
|
11:06 pm
|
2moroDocs:
|
If anyone at any time has any ques abt #tcchat, pls ask! Analytics, planning chats, moderating - anything. Want it b learning exp 4 all also |
|
11:08 pm
|
2moroDocs:
|
@BillAlbing @ricksapir Thx for inquiring re analytics. See all the tweets I just posted. Will add more as I think of it. #tcchat |
|
11:23 pm
|
TC_Chat:
|
Was a ques re analytics for #tcchat. Will RT using this feed. Tweets coming - |
|
11:25 pm
|
TC_Chat:
|
RT @billalbing Any way of doing analytics on #tcchat? How many participated?, "subscribe"?, links & hash tags used? How many mentions? |
|
11:25 pm
|
TC_Chat:
|
RT @ricksapir: Good idea //RT @BillAlbing Any way of doing analytics on #tcchat? |
|
11:35 pm
|
TC_Chat:
|
In case anyone is interested, I posted a bunch of tweets re #tcchat analytics/stats. Thx 2 @BillAlbing & @ricksapir for asking! #techcomm |
|
11:39 pm
|
2moroDocs:
|
One thing to keep in mind. The @TC_Chat feed has diff purpose. Mainly announcements & use in chat. For ex, used 2day to post ques #tcchat |
|
11:39 pm
|
TC_Chat:
|
One thing to keep in mind. The @TC_Chat feed has diff purpose. Mainly announcements & use in chat. For ex, used 2day to post ques #tcchat |
|
11:57 pm
|
juliebhunt:
|
RT @TC_Chat: One thing to keep in mind. The @TC_Chat feed has diff purpose. Mainly announcements & use in chat. For ex, used 2day to post ques #tcchat |
| |
|
November 19, 2010
|
|
12:05 am
|
2moroDocs:
|
My @2morodocs feed has larger, more varied audience than @TC_Chat. Hope it helps tell abt TComm! Use it 4 my own tweets/thoughts in #tcchat. |
|
12:38 am
|
KnowledgeBishop:
|
@juliebhunt I too love how Julie Norris (@2moroDocs) is rocking #tcchat! ALL the credit to her! She's been the sole host for a long while. |
|
12:44 am
|
juliebhunt:
|
.@KnowledgeBishop - I can see all of Julie's @2moroDocs hard work = impressive #tcchat |
|
1:46 am
|
mojoneill:
|
@2moroDocs I think I missed the one post where you had the actual link to the analytics. #tcchat |
|
2:00 am
|
KnowledgeBishop:
|
Changing Roles in Doc Departments: Session 2 of #tcchat starts in ONE hour! #techcomm #stcorg |
|
2:09 am
|
2moroDocs:
|
Sorry for the delay, folks. Been offline. Dinnertime here - #tcchat |
|
2:09 am
|
mojoneill:
|
@2moroDocs Do we let you do that? ;P #tcchat |
|
2:13 am
|
2moroDocs:
|
@mojoneill Tweet stats 4 #tcchat are normally here: http://wthashtag.com/Tcchat. Not working 4 me 2day; usually does. Could u c if it opens? |
|
2:14 am
|
mojoneill:
|
@2moroDocs Give me an "under construction" message. #tcchat |
|
2:14 am
|
2moroDocs:
|
@mojoneill I can see stats in WTH for other chats, but not #tcchat or blogchat. Weird! |
|
2:15 am
|
mojoneill:
|
@2moroDocs maybe the server couldn't handle the load that #tcchat puts on it. :P |
|
2:19 am
|
2moroDocs:
|
@mojoneill Same for me. Will trblshoot more. In meantime, go to hm pg & type in genychat. You'll c types of stats avail 4 chats #tcchat |
|
2:21 am
|
2moroDocs:
|
@mojoneill Yea! That's it! :) I get the same msg for blogchat. That one has thousands of tweets. I don't get it. #tcchat |
|
2:21 am
|
mojoneill:
|
@2moroDocs perhaps site hacked? #tcchat |
|
2:22 am
|
2moroDocs:
|
@mojoneill Let's hope not! Many chats use it. That's where you get transcripts, too. #tcchat |
|
2:43 am
|
TC_Chat:
|
@juliebhunt YW! Thank you for sharing information about #tcchat! |
|
2:46 am
|
2moroDocs:
|
@knowledgebishop TY Tristan for your kind words & all ur work early on. Thx 4 sharing info abt #tcchat. Ur ideas still in use: new polls- |
|
2:56 am
|
TC_Chat:
|
About 5 mins to start of S2 for #tcchat, peeps. Join in! #techcomm |
|
2:58 am
|
juliebhunt:
|
RT @TC_Chat: About 5 mins to start of S2 for #tcchat, peeps. Join in! #techcomm |
|
3:01 am
|
2moroDocs:
|
Ok ? here we go! Welcome to S2 of today?s #tcchat! Topic: Changing Roles in Doc Departments #tcchat |
|
3:01 am
|
TC_Chat:
|
Ok ? here we go! Welcome to S2 of today?s #tcchat! Topic: Changing Roles in Doc Departments #tcchat |
|
3:01 am
|
mojoneill:
|
woot!
#tcchat |
|
3:01 am
|
2moroDocs:
|
Reminders: please don?t use #techcomm tag. It will overwhelm it. Add #tcchat to your tweets. Thx! Also, no proprietary info! |
|
3:02 am
|
2moroDocs:
|
Announcement: pls vote in the poll re possible #tcchat schedule changes. http://bit.ly/9on0pe |
|
3:02 am
|
2moroDocs:
|
Note: will post ques using @TC_Chat. Then you can open that feed & easily see current questions #tcchat |
|
3:03 am
|
2moroDocs:
|
Main topics: curation, UGC, editing, editorial boards, specializing, wish list #tcchat |
|
3:03 am
|
2moroDocs:
|
@mojoneill Ready to rock? #tcchat |
|
3:03 am
|
mojoneill:
|
@2moroDocs let's roll. #tcchat |
|
3:04 am
|
2moroDocs:
|
@mojoneill Off to a good start. #tcchat |
|
3:04 am
|
TC_Chat:
|
Q1: There?s more and more content to manage in-site and online. Role leaning toward a collector of info as well as producer? #tcchat |
|
3:05 am
|
kirstyt:
|
@TC_Chat Yes, I think so. Finding has always been part of what we do, now collect/curate/share/enable. #tcchat |
|
3:05 am
|
mojoneill:
|
I guess in some ways, sure. But hasn't tw always been about collecting information (in order to facilitate production)?
#tcchat |
|
3:07 am
|
mojoneill:
|
I don't see this as something new insomuch as in some environments the responsibility has expanded
#tcchat |
|
3:07 am
|
2moroDocs:
|
@kirstyt Seems to me that this is increasing. More info out there all the time. #tcchat |
|
3:08 am
|
mojoneill:
|
sometimes I wonder if information is increasing, or just content. ;P
#tcchat |
|
3:09 am
|
2moroDocs:
|
My thought is that there's more info avail & needed to track or review. More outside influencers now. #tcchat |
|
3:09 am
|
2moroDocs:
|
Also, ppl making much UGC. Need to watch for that, prob #tcchat |
|
3:10 am
|
kirstyt:
|
@TC_Chat I think UGC will vary - works in some industries, but not as well in others (e.g. regulated industries)#tcchat |
|
3:10 am
|
2moroDocs:
|
@mojoneill both? or what is your distinction? #tcchat |
|
3:11 am
|
mojoneill:
|
@2moroDocs purely semantic (and probably a stretch at that). Are we getting more signal today, or just more noise?
#tcchat |
|
3:12 am
|
2moroDocs:
|
What's diff now is that there's so much info coming in, can overwhelm. Need to review, organize, determine how 2 access? #tcchat |
|
3:13 am
|
mojoneill:
|
the information spigot has become a fire hose and all we have is a tablespoon.
#tcchat |
|
3:13 am
|
2moroDocs:
|
@mojoneill That's our role. Figure out what's signal. Determine good sources. Where to look. Which to minimize. #tcchat |
|
3:14 am
|
2moroDocs:
|
@kirstyt Makes me think of next question. Here it comes ... #tcchat |
|
3:14 am
|
TC_Chat:
|
Q2: Might something like an editorial board be helpful for establishing UGC guidelines, reviewing legal reqs, handling socmed? #tcchat |
|
3:16 am
|
2moroDocs:
|
@mojoneill Good description. A tsunami, for sure. Do u think the curation role will become even more impt? At what rate? #tcchat |
|
3:17 am
|
mojoneill:
|
a2: I think an "editorial board" may be helpful in ensuring the persistence of an editorial board. Remember what happened to nupedia #tcchat |
|
3:17 am
|
TC_Chat:
|
Q2: By this, I'm thinking of guidelines such as verifying accuracy, how to handle real-time situations, legal ramifications #tcchat |
|
3:18 am
|
kirstyt:
|
@TC_Chat Depending on industry, yes. Might be more "moderators" than "editorial board", tho. #tcchat |
|
3:19 am
|
2moroDocs:
|
It seems to me that more planning/procs necessary to address all new types of info, usage, access, etc. Having to invent wheel now? #tcchat |
|
3:20 am
|
2moroDocs:
|
@kirstyt Who comes up with the rules or guidelines that moderators follow & use to make decisions? (gen'l ques) #tcchat |
|
3:21 am
|
mojoneill:
|
i'd put that decision as close to the people that have to enforce them as possible.
#tcchat |
|
3:22 am
|
2moroDocs:
|
I think that's impt role these days. Prob have to adapt quickly, or b ready to, as tech, methods change? Everything so fast now! #tcchat |
|
3:23 am
|
mojoneill:
|
@2moroDocs while I agree with that, something tells me that 50, 100, 300 years ago tw-ers were saying the same thing.
#tcchat |
|
3:23 am
|
2moroDocs:
|
@mojoneill Do u think that perhaps doc ppl shld get on decision-making teams w/other co depts? Legal, for ex. Next ques coming... #tcchat |
|
3:25 am
|
mojoneill:
|
@2moroDocs well, I don't think it's a question of "should they" because it would be nice. I think it's a question of ... #tcchat |
|
3:25 am
|
mojoneill:
|
@2moroDocs ...I think it's a question of, "Is your organization mature enough to understand it's a question of survival?" #tcchat |
|
3:26 am
|
kirstyt:
|
@2moroDocs Good question. If company is leading UGC, then they should establish starting points & what need approval (& doesn't) #tcchat |
|
3:26 am
|
TC_Chat:
|
Q3: There are new roles coming into play, it seems. How impt is Evangelist now? Reaching out to other depts for ex #tcchat |
|
3:27 am
|
2moroDocs:
|
@kirstyt Sounds like a plan. Wonder how companies/doc depts handling that now #tcchat |
|
3:28 am
|
2moroDocs:
|
@mojoneill Makes sense. Makes me think of S1: evangelist role impt. Letting ppl know in co abt this very issue, for instance #tcchat |
|
3:29 am
|
2moroDocs:
|
@mojoneill Do u think that companies having to figure that out more on the fly these days, or is it becoming clearer? #tcchat |
|
3:29 am
|
mojoneill:
|
@2moroDocs sure. evangelism is important...but I think that's a company-wide job now. (Yes, I know there are specific positions too) #tcchat |
|
3:30 am
|
2moroDocs:
|
Saw interesting stat the other day re F500 companies using socmed way up. Might be getting easier to make the case #tcchat |
|
3:31 am
|
mojoneill:
|
@2moroDocs Oh I think it's a very frightening world for companies that are stuck thinking that they get to control the story. #tcchat |
|
3:31 am
|
2moroDocs:
|
@mojoneill Sure seems to me that everyone, every dept is affected. Came up earlier: TC break down walls, etc. #tcchat |
|
3:32 am
|
mojoneill:
|
@2moroDocs well, I don't think "breaking down walls" is TC responsibility. I think "moving beyond walls" is a community initiative. #tcchat |
|
3:33 am
|
2moroDocs:
|
@mojoneill I bet. Those days are over to some degree. Have to be proactive & reactive - quick! sometimes #tcchat |
|
3:33 am
|
mojoneill:
|
It's a frightening world if you're United: http://youtu.be/5YGc4zOqozo And that's just an example. #tcchat |
|
3:33 am
|
2moroDocs:
|
Real-time is a big issue, I think. next ques... #tcchat |
|
3:35 am
|
TC_Chat:
|
Q4: In a real-time world, who monitors socmed & the like in a doc dept? Everyone? Share? Take turns? #tcchat |
|
3:36 am
|
mojoneill:
|
if the audience is large enough or dense enough to establish direct contact with each other, all the policy in the world won't help #tcchat |
|
3:36 am
|
2moroDocs:
|
@mojoneill Good point. Everyone has to buy in, or at least become aware of what's needed #tcchat |
|
3:39 am
|
2moroDocs:
|
So these r roles I'm seeing here so far. Collector/curator, moderator, evangelist, planner re rules & guidelines #tcchat |
|
3:41 am
|
2moroDocs:
|
Some have been around a while. Just changing quite a bit now? Earlier, mentions that titles/job reqs changing. Expanded roles? #tcchat |
|
3:42 am
|
2moroDocs:
|
@mojoneill that's true. #tcchat |
|
3:43 am
|
mojoneill:
|
@2moroDocs titles be damned. ;P Are people talking? If not, help them start. Step 2, be the person people want the information from. #tcchat |
|
3:43 am
|
TC_Chat:
|
Q5: Are you seeing any completely new roles for tech writers? #tcchat |
|
3:45 am
|
2moroDocs:
|
@mojoneill Exc point. Get out there and make things happen. #tcchat |
|
3:46 am
|
2moroDocs:
|
@mojoneill Seems like that role may perhaps be gaining in importance #tcchat |
|
3:47 am
|
mojoneill:
|
there will always be a need and market for fully vetted, edited, and peer reviewed tech. content in many industries. #tcchat |
|
3:47 am
|
mojoneill:
|
...and I think that's OK. #tcchat |
|
3:48 am
|
2moroDocs:
|
A5: SocMed role is new. Maybe others just enhanced w/new responsibilities. Ex: community mgmt & content management: more to address #tcchat |
|
3:48 am
|
mojoneill:
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...but meanwhile, out in left field, there's this new thing happening...where tw-ers aren't as relevant in their traditional roles. #tcchat |
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3:49 am
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mojoneill:
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social media mgmt, content strategy, community management, web site, etc... are all aspects of Presence. #tcchat |
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3:50 am
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2moroDocs:
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@mojoneill Yes! You're so right. Well put. #tcchat |
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3:51 am
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webcommunicatie:
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RT @/mojoneill2010social media mgmt, content strategy, community management, web site, etc... are all aspects of Presence. #tcchat |
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3:51 am
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2moroDocs:
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@mojoneill Yep! Great description. also perhaps not as comfortable? #tcchat |
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3:51 am
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kirstyt:
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@TC_Chat A4 I'm one of the only ones monitoring soc med here. Worried my team too busy, not interested in it for work. #tcchat |
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3:52 am
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2moroDocs:
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@mojoneill perfect term. online presence #tcchat |
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3:52 am
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kirstyt:
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@TC_Chat A4: completely new roles. Not at the moment, here in this market. But there could be. #tcchat |
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3:53 am
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mojoneill:
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@kirstyt well Krystyt, in many orgs , management is too out of touch to provide leadership in that area. #tcchat |
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3:54 am
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kirstyt:
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@mojoneill Indeed. I've stepped in to some twittering, because I'm interested & don't want our acct to be just press releases #tcchat |
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3:54 am
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mojoneill:
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@2moroDocs well, it's an old term that I've resurrected because we've fragmented our vision of how things relate. #tcchat |
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3:55 am
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2moroDocs:
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@kirstyt I wonder if they use it as much? Suppose if person uses socmed more, realizes how impt it is to monitor #tcchat (a guess/thought) |
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3:56 am
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mojoneill:
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@kirstyt sure! that's fantastic. Has anyone questioned your judgement yet on spending company time doing it? (better not answer) ;P #tcchat |
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3:56 am
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kirstyt:
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@2moroDocs Most I've talked to don't use or get socmed. Some I can't convince to make doco publicly available. #tcchat |
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3:57 am
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kirstyt:
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@mojoneill No, but they probably don't realise I am. Not much time spent on it so far. My mgr is not a micro mgr & is overseas. #tcchat |
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3:57 am
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2moroDocs:
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@mojoneill I think it's a great term. Infers importance. Certainly want your co looking presentable or having positive presence. ;) #tcchat |
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3:59 am
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mojoneill:
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@kirstyt sure. seems like you're in a good position to pull the boat in that direction. #tcchat |
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4:00 am
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2moroDocs:
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@kirstyt Yikes! That would be tough. #tcchat |
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4:00 am
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mojoneill:
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@kirstyt I'm curious. As you're pulling your group in that direction, are you meeting customers out there sayin, "Hi!" #tcchat |
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4:03 am
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2moroDocs:
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Well, it's after 8:00 already. "Official" time is up. But I could continue... #tcchat |
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4:05 am
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mojoneill:
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@2moroDocs hmm... I think it's just the two of us again. hehe #tcchat |
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4:06 am
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kirstyt:
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@mojoneill I've not found many customers on socmed so far. Maybe 1-2 on twitter; a few more are active on LinkedIn. #tcchat |
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4:07 am
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2moroDocs:
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@mojoneill could be the case. #tcchat |
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4:09 am
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2moroDocs:
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@kirstyt interesting point. audience def matters, doesn't it? #tcchat |
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4:10 am
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mojoneill:
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@2moroDocs OK. @2moroDocs and @kirstyt thank's for the chat tonight. as usual, you left me with more to think about than I came with #tcchat |
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4:11 am
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kirstyt:
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@2moroDocs Yup, I think a lot of our products have users with no/limited internet access at work. #tcchat |
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4:11 am
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2moroDocs:
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@mojoneill Thx for participating! and testing the darn WTH link earlier. Will have to figure it out. #tcchat |
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4:11 am
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kirstyt:
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@mojoneill Thanks! Sorry I wasn't here much for today's session. #tcchat |
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4:13 am
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2moroDocs:
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@kirstyt Well that def makes a difference. It really varies. #tcchat |
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4:14 am
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2moroDocs:
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@kirstyt Thanks so much for coming and taking time from your busy day! Much appreciated! Thoughts always helpful! #tcchat |
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4:17 am
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2moroDocs:
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Well, I'm calling it a night, #tcchat - wise. Thx to everyone for your thoughts & comments! |
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5:23 am
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WriterChanelle:
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@2moroDocs Everything ok? #tcchat |
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7:02 am
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WritersUA:
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ARTICLE: Ribbon Hero ? User Assistance Masquerading as a Game - http://writersua.info/bcXBTr #Techcomm #Elearning #Tcchat #stc |
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5:24 pm
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2moroDocs:
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The #tcchat Daily is out - read this Twitter newspaper on http://bit.ly/cmIR1t (6 contributions today) |
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6:05 pm
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2moroDocs:
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@itauthor Thanks much for spreading the news about #tcchat! |
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6:17 pm
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TC_Chat:
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Exc @gryphmount post that directly applies 2 last 2 #tcchat: being proactive & role discussions. http://bit.ly/cVhdrT Great ex! |
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11:05 pm
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kemulholland:
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Hey, you should #ff @juliov27612 and @larry_kunz 4 #techcomm insights, @2moroDocs 4 #tcchat, @KnowledgeBishop 4 #custserv inspiration! |
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11:21 pm
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2moroDocs:
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No transcripts for yesterday's #tcchat as of yet. The wthashtag.com site has been down through the day. I'll keep an eye on it - |
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11:41 pm
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rjhoughton:
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RT @kemulholland: Hey, you should #ff @juliov27612 and @larry_kunz 4 #techcomm insights, @2moroDocs 4 #tcchat, @KnowledgeBishop 4 #custserv inspiration! |
